Patient Financial Advocate - Cooperstown, NY

Company: UnitedHealth Group
Location: Harpersfield
Posted on: March 20, 2023

Job Description:

$2,000 Sign On Bonus For External Candidates

You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Roles and responsibilities can often be expanded to accommodate changing patient or organizational needs and conditions as well as to tap into skills and talents of employees. Accordingly, employees may be asked to perform duties that are outside the specific functions that are listed.

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

1). Operational/Procedural Responsibilities: Serves as the general resource of information for patients/customers, so their questions are answered and concerns addressed without frequently interrupting the workflow of other areas. Work as liaison between Bassett Healthcare and GETIX.

• Explain billing procedures and policies, and insurance vouchers to patients as necessary on the phone or during face-to-face interviews. Monitored by Management, reviewing daily, weekly & monthly phone logs and system annotations (notes B)
• Transfer calls if the issue(s) involved are lengthy and in-depth, of if the issue(s) involves something other than a patient finance inquiry. Feedback from co-workers, staff and patients.
• Discuss the availability of charity care, financial assistance and special funds that Bassett has to offer. Success will be monitored by feedback from Senior Cashier and patients.
• Perform cashier duties; receive and receipt all payments, maintain cash drawer and balance daily. Prepare bank deposit and daily cash sheet for unit, 100% of the time as monitored by Supervisor.
• Obtain accurate patient demographics and financial data, updating IDX where necessary, 100% of the time as monitored by co-workers and Supervisor.
• Complete and follow through on the following: GETIX recall and reconciliation, bankruptcy (when case has been discharged), Estates, Payroll deductions, Administrative Adjustments. Month end total will provide the tool for compliance as observed by Management.
• Prepare and send requested itemized bills when requested by patients and/or their representatives (i.e. guarantors, attorneys, P.O.A.'s or executors, etc) These requests should be sent within 24 - 48 hours of receipt. Success will be monitored by management and feedback from patients.
• Patient contact Account Representative staff will provide coverage for the telephones and Telephone Contact Account Representative staff will provide coverage for cashiers, Patient Contact staff.
• Keypunch adjustments, transfers and refunds within 24 hours or receipt, success will be monitored by Management and feedback from billing staff.
• Cross train with other areas of AR, working checks from the safe, working credit balances (both BAR & HPA), assist senior account representative in funding projects, support AP efforts, etc., to provide coverage as needed, 100% of the time, as monitored by co-workers and Supervisor.
• Participate in educational programs, training and in service meetings, 100% of the time as monitored by Management.
  2). Responsibilities for Relationships
  • Always treats customers (Other employees, guests, patients and physicians) with courtesy and respect as observed by Management and feedback from other staff members or patients.
  • Presents a positive image of Bassett Healthcare 100% of the time through professional appearance and behavior as observed by Management
  • Responds appropriately to customer service requests within 48 hours of receipt as monitored by feedback from our Customer Service unit.
  • Works cooperatively within out own unit/department and with other units/departments as observed by Management and feedback from staff.
    3). Financial Responsibilities: Responsible for maintaining optimum cash flow.
    • Maintain hospital wide focus on customer service to optimize billing issues and cash flow 100% of the time as monitored by Management.
    • Use supplies and equipment sensible, remaining cost conscience as monitored by Hospital Billing Managers observation and responsibility reports.
      4). Responsibilities for Information
      • Consistently ensures information known about the Customer is kept private and confidential as observed by Management and feedback from other staff and/or patients
      • Complies with all privacy (HIPAA) regulations and adheres to Bassett's confidentiality policies. Success is monitored by Management, through feedback from co-workers and/or patients.
      • Verifies insurance coverage, corrects and updates the patient records within 48 hours of receipt and shares the information with both Billing areas, GETIX.
        5). Performs similar or related duties as requested or directed
        • Performs other duties as requested and observed by supervisor or manager.
          You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
          
          Required Qualifications:
          • High school diploma / GED (or higher)
          • Basic understanding and use of Microsoft Office, to include Word, Excel, Outlook, PowerPoint (ability to create, edit, save and send documents, spreadsheets, correspondence and presentations)
          • 1+ years of customer service experience
          • 1+ years of experience working in a medical office/clinic
            Preferred Qualifications:
            • Previous experience in healthcare customer service, patient access or patient financial services preferred
            • NYS certified Application Counselor, Marketplace Facilitated Enroller or Navigator
            • 1+ years of billing and medical insurance experience
              Soft Skills:
              • Analytical and organizational skills
              • Basic math skills
              • Excellent communication skills
              • Ability to be an ambassador and put patients first
              • Experience in fast paced setting, sense of urgency, quick learner desired
              • Ability to multi-task and exhibit great organizational skills
                Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM
                
                PLEASE NOTE The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
                
                At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
                
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Keywords: UnitedHealth Group, Albany , Patient Financial Advocate - Cooperstown, NY, Accounting, Auditing , Harpersfield, New York