Member Service Center (MSC) Rep-back office

Company: Sidney Federal Credit Union
Location: Oneonta
Posted on: November 25, 2022

Job Description:

This is a great opportunity for the right candidate to work in a member-centric organization that is committed to cultivating employee career growth, as well as providing exceptional customer service to our membership. Do you enjoy multitasking? If so this is the job for you. We are very team oriented, busy, but we like to have a good time and keep that "team spirit" even while being remote. You will be continuously learning, building skills and knowledge in every department as you support out membership making this a great "first step" in building a career here at sfcu!
*_Primary responsibilities: _*
_Effectively meet the challenges of a fast-paced environment while being committed to providing accurate and prompt customer service. To professionally engage with members to analyze the information obtained to identify any resolution, determine needs, and provide products and services to meet those needs. Maintain a strong knowledge of our products, services and systems to process incoming calls and email correspondence accurately and efficiently while providing support to our membership. To fully comply with company policies and regulations._
*_Job location: _*
*_There is potential for this position to be remote after the transition/training period. Periodic commute to the Bainbridge office will be necessary._*
*_Compensation: _*
*_Minimum starting salary $16.41 /$34,131 annual_*
*Benefits: *
*Work life balance matters to all of us! We offer **PTO starting at 90 days, NYS sick time upon hire.*
*Taking care of the wellbeing of yourself and your family is important: **Comprehensive benefits plan including medical, dental and vision +,*
*We all like to celebrate holidays: Paid federal holidays upon hire.*
*Planning for the future should start now: 401k plan with highly competitive employer contribution*
*Responsibilities*

* Initiative to efficiently learn multiple programs
* Addressing and resolving concerns
* Assisting Members and potential Members with phone and email requests
* Directing incoming phone calls to appropriate areas
* Suggestive selling of products and services to members and potential members
* Communicate professionally with all members and colleagues
* Strictly adhere to all Credit Union policies and procedures
* Provide exceptional customer service

*Qualifications and skills: *

* Candidates must possess a high level of professional oral and written communication skills
* Candidates must be detail oriented.
* Ability to multi-task using multiple systems simultaneously
* High school diploma or GED required
* Minimum 2 years customer service/related experience
* Strong computer skills
* Ability to maintain a high level of confidentiality

Sidney Federal Credit Union does not discriminate against any employee or applicant for employment on the basis of their race, color, religion, age, sex, national origin, marital status, disability, Veteran status, recently separated Veterans, sexual orientation, genetic information, victims of domestic violence and stalking, and all other categories covered by law.

Job Type: Full-time

Pay: $34,131.00 per year%58047475%

Keywords: Sidney Federal Credit Union, Albany , Member Service Center (MSC) Rep-back office, Administration, Clerical , Oneonta, New York