Medical Office Receptionist

Company: Saratoga Family Medicine
Location: Ballston Spa
Posted on: May 28, 2023

Job Description:

Company SummarySaratoga Family Medicine is a full-service family physicians office providing care to patients of all ages since 2003. The team at Saratoga Family Medicine aims to develop lasting bonds and goes to great lengths to ensure that our patients receive care that meets and exceeds the highest possible standards. We also offer Med Spa services to help patients feel their best inside and out. Saratoga Family Medicine is located in Ballston Spa, NY.Position SummaryReporting to the Office Manager, the Receptionist will perform Receptionist duties on a professional level and work closely with practice staff. The Receptionist is responsible for answering phones, receiving visitors & patients, ascertaining their needs and directing them accordingly, scheduling appointments and performing related clerical duties. The ideal candidate will be customer-centric and have great attention to detail.How You'll Make an ImpactGreet visitors & patients in a timely, professional mannerRegister new patients, verify and update demographic & insurance information (if relevant) of established patients in EMR & direct patients to the appropriate team memberEnsure all practice intake forms are completed and information is entered accurately into patient EMRMonitor reception area and patient flow, notify patients of delaysEnsure appointments are confirmedEnsure imaging orders in EMR (including documentation), set up appointment with facility & follow-up on imaging orders weeklyEnsure detailed triage messages in EMR, attach documentation as needed & distribute to appropriate recipientEnsure referral in EMR (including documentation), set up appointment with specialist & follow-up on referrals weeklyRecord all patient messages and attached documentation in EMR and distribute to intended recipient(s)Ensure all patient documentation is loaded into EMR patient foldersMonitor co-pays & patient outstanding balances & update in EMR systemComplete and verify information in patient file in preparation for filingProvide clerical support and cross-coverage as necessary and/or as assigned by the Office ManagerWhat You Must Bring to This RoleHigh school diploma or general education degree (GED); or equivalent combination of education and experience - requiredPrior experience in a medical office setting - requiredProven knowledge of medical/insurance terminology - requiredOverwhelming appreciation for proper preparation and maintenance of medical records & adherence to HIPAA and other related policies - requiredProven ability to multi-task and preform in a high-pressure environment - requiredDemonstrated ability to effectively interact with patients, physicians & other staff members - requiredWorking knowledge and understanding of clinical organization structure and workflow - requiredA history of excellence in communication: active listening & problem solving - requiredDemonstrated strength in verbal and written communication - requiredProven ability to effectively work with a wide range of individuals - requiredProven experience with proactive customer service and service recovery - requiredDemonstrated ability to work independently as well as part of a team - requiredAbility to maintain quality, safety, and/or infection control standards - requiredBasic knowledge of planning and scheduling techniques - requiredWorking knowledge of medical billing procedures - requiredWorking knowledge of procedures and documentation of managed care & third-party medical insurance payers - desiredPrior experience with Electronic Medical Record (EMR) - preferredCompensation, Benefits & Fun StuffAn easy to access office less than 2-minutes from NY I87 exit-12Competitive salaryComprehensive medical & dental plan (full-time employees)401kPaid Time Off (full-time employees)Paid holidays (full-time employees)Working Conditions & Physical EffortsWork is performed under stressful conditions, and irregular hours in an office work environmentIntellectually intense, fasted paced and often changing environmentMay be required to lift up to 30 lbs.This role requires limited physical effort and has limited exposure to physical riskAbility to stand for a prolonged period of timeVisual functions being those of near vision, depth perception, and ability to adjust focusTalking and hearing occur continuously in the process of communicating with clientsTransportation to & from work locationsFinger dexterity is needed to access, enter, and retrieve data using a computer keyboard and in the performance of medical proceduresExposure to bodily fluids is commonFrequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinical environmentThis role is posted in partnership with HR Resolved, Inc.

Keywords: Saratoga Family Medicine, Albany , Medical Office Receptionist, Administration, Clerical , Ballston Spa, New York