Medical Office Receptionist
Company: Saratoga Family Medicine
Location: Ballston Spa
Posted on: May 28, 2023
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Job Description:
Company SummarySaratoga Family Medicine is a full-service family
physicians office providing care to patients of all ages since
2003. The team at Saratoga Family Medicine aims to develop lasting
bonds and goes to great lengths to ensure that our patients receive
care that meets and exceeds the highest possible standards. We also
offer Med Spa services to help patients feel their best inside and
out. Saratoga Family Medicine is located in Ballston Spa,
NY.Position SummaryReporting to the Office Manager, the
Receptionist will perform Receptionist duties on a professional
level and work closely with practice staff. The Receptionist is
responsible for answering phones, receiving visitors & patients,
ascertaining their needs and directing them accordingly, scheduling
appointments and performing related clerical duties. The ideal
candidate will be customer-centric and have great attention to
detail.How You'll Make an ImpactGreet visitors & patients in a
timely, professional mannerRegister new patients, verify and update
demographic & insurance information (if relevant) of established
patients in EMR & direct patients to the appropriate team
memberEnsure all practice intake forms are completed and
information is entered accurately into patient EMRMonitor reception
area and patient flow, notify patients of delaysEnsure appointments
are confirmedEnsure imaging orders in EMR (including
documentation), set up appointment with facility & follow-up on
imaging orders weeklyEnsure detailed triage messages in EMR, attach
documentation as needed & distribute to appropriate recipientEnsure
referral in EMR (including documentation), set up appointment with
specialist & follow-up on referrals weeklyRecord all patient
messages and attached documentation in EMR and distribute to
intended recipient(s)Ensure all patient documentation is loaded
into EMR patient foldersMonitor co-pays & patient outstanding
balances & update in EMR systemComplete and verify information in
patient file in preparation for filingProvide clerical support and
cross-coverage as necessary and/or as assigned by the Office
ManagerWhat You Must Bring to This RoleHigh school diploma or
general education degree (GED); or equivalent combination of
education and experience - requiredPrior experience in a medical
office setting - requiredProven knowledge of medical/insurance
terminology - requiredOverwhelming appreciation for proper
preparation and maintenance of medical records & adherence to HIPAA
and other related policies - requiredProven ability to multi-task
and preform in a high-pressure environment - requiredDemonstrated
ability to effectively interact with patients, physicians & other
staff members - requiredWorking knowledge and understanding of
clinical organization structure and workflow - requiredA history of
excellence in communication: active listening & problem solving -
requiredDemonstrated strength in verbal and written communication -
requiredProven ability to effectively work with a wide range of
individuals - requiredProven experience with proactive customer
service and service recovery - requiredDemonstrated ability to work
independently as well as part of a team - requiredAbility to
maintain quality, safety, and/or infection control standards -
requiredBasic knowledge of planning and scheduling techniques -
requiredWorking knowledge of medical billing procedures -
requiredWorking knowledge of procedures and documentation of
managed care & third-party medical insurance payers - desiredPrior
experience with Electronic Medical Record (EMR) -
preferredCompensation, Benefits & Fun StuffAn easy to access office
less than 2-minutes from NY I87 exit-12Competitive
salaryComprehensive medical & dental plan (full-time
employees)401kPaid Time Off (full-time employees)Paid holidays
(full-time employees)Working Conditions & Physical EffortsWork is
performed under stressful conditions, and irregular hours in an
office work environmentIntellectually intense, fasted paced and
often changing environmentMay be required to lift up to 30 lbs.This
role requires limited physical effort and has limited exposure to
physical riskAbility to stand for a prolonged period of timeVisual
functions being those of near vision, depth perception, and ability
to adjust focusTalking and hearing occur continuously in the
process of communicating with clientsTransportation to & from work
locationsFinger dexterity is needed to access, enter, and retrieve
data using a computer keyboard and in the performance of medical
proceduresExposure to bodily fluids is commonFrequent exposure to
communicable diseases, toxic substances, ionizing radiation,
medicinal preparations and other conditions common to a clinical
environmentThis role is posted in partnership with HR Resolved,
Inc.
Keywords: Saratoga Family Medicine, Albany , Medical Office Receptionist, Administration, Clerical , Ballston Spa, New York
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