Remote Customer Service Rep
Company: Axelon Services Corporation
Location: Oriskany
Posted on: June 26, 2025
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Job Description:
Job Description: Max pay rate 20/hr Customer Care Advocate
-Virtual Group Life Products Requirements: Assignment is virtual,
including training. Associates still need to be able to report to
work in person 1 day a month or any day that you are unable to work
from home (could be due to system issue, internet outage etc).
Hiring out of both Oriskany, NY and Warwick, RI, you would report
to the nearest office. Ability to work from home which includes
high speed internet (500-650 kbps) and a quiet place to work that
is secure. (Hotspots and use of Wifi are not allowed high internet
speed is required) Able to use video during interview, coaching,
and virtual training. An ability to work during the hours of
operation of Monday-Friday 8:00am 11:00pm EST must be flexible in
regard to shifts worked, which may change based on business needs.
No time off planned during training until end of nesting. Requires
a high school diploma or equivalent is required. 1-3 years of
experience in the field or in customer service role is preferred.
Work under immediate supervision reporting to an immediate
supervisor. Timeline Anticipated Class Start Date: 11/18/2024
Virtual training Training Hours: 8:30-5pm EST Monday-Friday,
30-minute lunch Onboarding: First 3 Days Training Dates: 11/18/2024
12/31/2024 Nesting: 1/2/2025 1/15/2025 Schedules after training
will be determined using ranking system based on performance in
training. Temps will bid on available schedules that very
throughout all hours of operation, 8:00am 11:00pm EST. Ranking will
be based on Progress Check scores and Behavior ratings. These
behavior ratings will be provided to the trainee once a week so you
can gauge your performance. Behaviors consists of: Attendance
Ability to use reference materials Class Participation
Interpersonal skills Grasp of Material Decision making Confidence
Level Ownership of learning Technical Skills Adaptability and
flexibility Equipment Coordination: For this role you will be
issued equipment which consists of a laptop, 2 monitors, keyboard,
mouse and docking station. You are required to return the equipment
to within a week of your assignment ending. We will coordinate a
time for you to pick up your equipment at the nearest office.
Responsibilities / Expectations: Respond to customer requests via
telephone, providing excellent service to s customers who have or
are looking to obtain a Life insurance policy through their
employer. Customers can work with various companies and associates
must rely on instructions and pre-established guidelines to perform
the functions of the job. Processes transactions, prepares
correspondence, and fulfills customer needs to ensure customer
satisfaction. Below are some common topics associates can expect to
discuss with our customers: Enrolling or changing their life
insurance amount Confirm or change beneficiary Policy Provisions
(how policy works) IE: will it reduce with age, what policy covers,
exclusions etc How to continue coverage when retired/leave employer
Status of customer requests Billing inquiries
Keywords: Axelon Services Corporation, Albany , Remote Customer Service Rep, Customer Service & Call Center , Oriskany, New York
