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Technician, Install & Network Infra - Nomad

Company: Rise Broadband
Location: Utica
Posted on: December 3, 2019

Job Description:

Advance your career with a leader in the wireless industry! Rise Broadband is the nation's largest fixed wireless network. We are dedicated to providing reliable high-speed Internet and phone service, which enables customers to connect with the people and things they value most. Providing a great customer experience is what we strive to do here at Rise Broadband. But Rise has more to offer including - competitive pay, benefits, a fun work environment and career advancement opportunities. Many of our supervisors and managers began on our front lines answering calls or performing customer installations. We believe diversity is our greatest strength. Rise Broadband is proud to be an equal employment opportunity and an affirmative action employer. A Technician, Install& Repair - Nomad is responsible for providing excellent customer service through installing, troubleshooting, maintaining, and upgrading Rise Broadband network systems and equipment. This position regularly climbs ladders and works on rooftops and may occasionally work on towers-up to 500 ft. This Nomad position travels on a frequent basis within the large geographic footprint. Essential Duties: --- Installs and programs equipment; including high speed internet, VOIP, and basic personal computer (PC) and Local Area Network (LAN) setup and repair --- Troubleshoots, diagnoses, repairs, replaces, and upgrades components --- Checks systems for correct functionality and optimal performance --- Maintains accurate installation, service, and inventory records --- Ensures adequate supply levels by inventorying stock and communicating needs to warehouse --- Treats customers with respect, courtesy, and professionalism at all times --- Coordinates schedules with dispatchers --- Listens to descriptions of problems, answering questions, and resolving issues --- Communicates the wiring plan and equipment lay-out with customer prior to the installation --- Educates customers by conveying verbal information clearly and concisely --- Climbs communications towers and ladders; safely working in an elevated position --- Maintains backhaul network; repairing network outages --- Identifies potential performance "bottle necks" in the system --- Ensures proper site operation; inspecting cable and electrical equipment --- Identifies and designing potential new areas to be developed --- Contacts homeowners and site managers to ensure installation satisfaction --- Follows industry codes, regulations, and standards --- Adheres to policies and procedures while working autonomously --- Maintains a safe work environment by following safe practices and adhering to safety policies, including practicing safe driving techniques --- Acquires and applies information needed for prompt decision making --- Refers to and interprets schematics, manuals, and manufacturer's instructions --- Updates and improves job knowledge by participating in educational opportunities, reading technical publications, and participating in on-going technical training --- Supports co-workers and builds positive working relationships with all team members --- Meets or exceeds performance goals and quality standards --- Meets or exceeds productivity standards by prioritizing tasks and working efficiently --- Travel up to 95% of the time including day trips and some over-night. --- Other duties as assigned Job Requirements --- Valid driver's license --- 1 year in a related experience preferred --- Microsoft Office suite preferred --- Knowledge of networking and electronics theory, and electrical codes and standards relative to communications --- Basic knowledge of RF wireless technologies, IP networking, and wireless planning --- Ability to analyze and define problems, calculate figures and amounts, prioritize work flow, multitask, meet deadlines, and remain flexible Working Conditions --- Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more. Specific vision abilities required include close, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required. --- Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions. --- Frequent travel within the Company's geographical footprint is required. Disclaimer This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned. DISCLAIMER Electronic Application Procedures: Rise Broadband only considers applicants that complete our electronic application through our career center. If, because of a disability, you need special services or facilities in order to apply for this opening, please call the Human Resources Office 3 0 3 - 7 0 5 - 6 5 2 2. Diversity creates a healthier atmosphere and Rise Broadband is an Equal Opportunity/Affirmative Action employer. We are firmly committed to non-discrimination and affirmative action and it is the policy of the Rise Broadband to strive to afford equal opportunity to qualified individuals, regardless of their race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic. We are a drug free workplace and all employees must be authorized to work in the US. All offers of employment will be contingent on the successful completion of a drug test, reference and criminal background investigation. Some positions will also require a motor vehicle record check. For more information about the company please visit: Keywords: Dispatcher, Location: Utica, NY - 13503

Keywords: Rise Broadband, Albany , Technician, Install & Network Infra - Nomad, Engineering , Utica, New York

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