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Senior Engineer Advanced Services

Company: FirstLight
Location: Albany
Posted on: October 13, 2019

Job Description:

The Sr Network Implementation Engineer is responsible for implementing, developing, supporting, and designing voice, data, and network systems for a diverse client base, ensuring all products offered meet the highest industry standards. This includes design, implementation and operation skills, troubleshooting, and ongoing client support for all network elements and Cisco technologies.


  • Configure, install, and support Cisco Unified Communications products including Unified Communications Manager, Unity Connection, Presence, and Call Center Express.

  • Configure and implement voice gateways as part of the IP telephony system, managing full scope of project.

  • Identify and recommend hardware and support solutions based on research and analysis of new technologies, providing technical expertise to sales engineering teams, and interfacing with customers during both the decision and implementation phase.

  • Configure LAN switches to industry standards.

  • Provide systems administration training to clients, ensuring they know how to utilize the products.

  • Provide systems support for data center solutions including hardware and operating systems, storage and storage area networks, workload and data center automation, data center networking, data center security, backup and recovery, business continuity, and End-User Computing (EUC).

  • Configure Cisco routers and switches, sniffers (wire shark), data shapers, protocol analyzers, and VPN technology.

  • Understand and provide support to current Cisco Unified Collaboration Solutions, products, and applications.

  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company.

  • Perform special projects and other duties as assigned.


    • Minimum of five (5) years relevant experience working with Cisco based platforms in a service provider environment.

    • Demonstrated experience and understanding of Cisco Unified Collaboration Solutions including Cisco Call Manager, Unity Voicemail, Cisco Voice Gateways, and Cisco IPCC.

    • Experience with Ethernet design/deployment, focused on MEF compliant architectures.

    • Functional working knowledge of Linux/Unix OS variants

    • Ability and willingness to work flexible hours to install technology during customer down times.

    • Ability to communicate professionally through all types of media with associates, management, customers, and vendors. Must have strong work ethic and be reliable. Ability to work independently and with a team in a fast-paced environment with emphasis on accuracy and timeliness.

    • Familiarity with MPLS, EIGRP, OSPF, RIP, and BGP a plus.


      • Cisco Certified Network Associate (CCNA) required. Cisco Certified Internetwork

      • Expert is preferred or ability to complete the minimum CCNP certification within two years of hire.

      • Ability to minimally demonstration CCNP skill set level via lab testing.

      • Minimum of five (5) years relevant experience; or equivalent combination of education and experience.

      • Valid drivers license in good standing. Ability to pass drug and criminal background checks for access to customer sites.

Keywords: FirstLight, Albany , Senior Engineer Advanced Services, Engineering , Albany, New York

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