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Chief Operations Officer

Company: NYS Office of Information Technology Services
Location: Albany
Posted on: December 5, 2019

Job Description:

Under the direction of the New York State Chief Information Officer (CIO), the Chief Operations Officer is a senior executive responsible for the delivery and operation of major IT operational services to state agencies. This includes, but is not limited to, the delivery of computing services within a 24x7x365 environment, voice and data networking, broadband, support and directory services, including the New York State enterprise email system.The Chief Operations Officer oversees the design, development, implementation, support and maintenance of technology systems and services for all ITS business functions. -The incumbent of this position provides leadership, vision, and direction for technology systems, architecture and standards ensuring support of the customer agencies' business objectives and requirements.Illustrative duties include, but are not limited to, the following:---Serves as a key member of the ITS executive management team. -Advises the CIO on all matters relative to the delivery and operation of all major computing services to state agencies.---Implements policies and provides overall direction to assist in the development of and adherence to ITS strategic technology plans and statewide technology policies, standards, and guidelines. -Develops methods to foster the agency's mission and goals to realize cost savings and improvement of service.---Oversees the planning, development and implementation of all centralized enterprise technology infrastructures, telecommunications systems, services, and projects for the State of New York. -This includes management of the state's mission-critical voice, data and video networks.---Reviews ITS' operations and develops and establishes the criteria for evaluating overall performance and goal attainment. -Sets standards for measuring the effectiveness of all operations within ITS.---Meets regularly with ITS managers to draft and establish new and update existing strategic plans, program goals, objectives, initiatives, agendas and priorities; as well as related financial, procurement and purchasing matters; and management, administrative and technical policies and procedures. -Oversees the appropriate deployment of staff and resources.---Brings the development, design and implementation of all ITS information programs into accordance with industry best practices. -Remains current on new technologies in all areas of responsibility.---Evaluates proposed and enacted State and Federal legislation affecting ITS' programs. -May also assist in proposing and drafting appropriate legislation regarding the delivery of services.---Oversees the continued development and refinement of the enterprise architecture to meet current and future objectives, provide innovative solutions, eliminate inefficiencies and redundancies, and optimize the use of organizational assets.---Provides expert advice on all infrastructure, server consolidation, networking, telephony and broadband issues.---Oversees and directs key managers responsible for the planning, development and implementation of all operational service delivery and for open systems, networking, telephony and broadband support.---In conjunction with the Portfolio Directors, oversees and approves technical work plans and allocation of resources for consolidation studies, projects, and cost benefit analyses.Preferred Skills and Qualifications:Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering or similar technical degree and ten (10) years of experience with the application of information technology in support of business objectives and priorities: of which three years include acting in management capacity. A Masters Degree in one of the above mentioned areas of study may be substituted for up to three years of experience.Additional specifics would be discussed at interview, but candidates must be willing to be available after core hours and travel, as needed. In addition:Demonstrated experience managing in a matrix / shared services support organization (delivery).Ability to articulate a technology vision and drive its effective implementation across the enterprise by means of communication and persuasive skills that supplement the authority of the position.Experience managing Client Engagement(s) with responsibility that includes developing an account plan to deliver technical services and support.Collaborative management and conflict-resolution style.Ability to consistently apply effective decision-making and sound problem solving skills even in the most difficult situations.Demonstrated ability to implement successful solutions.Strong oral communication skills to facilitate dialogues and meetings.Exceptional organizational skills. Ability to meet deadlines in a fast-paced, multi-tasking office environment.Please send resum-- - and cover letter no later than Dec. 13, 2019:By email to: line: Chief Operations Officer -By US Postal Service to:Aneela ShaffeeullahNYS ITS -Empire State PlazaPO Box 2062Albany, NY 12220

Keywords: NYS Office of Information Technology Services, Albany , Chief Operations Officer, Executive , Albany, New York

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