Assistant Branch Manager - Albany County
Company: Trustco Bank
Location: Albany
Posted on: January 7, 2021
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Job Description:
EEO Statement: We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law.
Job Title: Assistant Branch Manager
Reports to: Branch Manager
FLSA Status: Non-exempt
Salary Grade: NE12
Supervisory Responsibility: Yes
SUMMARY:
The Assistant Branch Manager supports the branch manager by
overseeing the efficient operation of the branch to ensure all
operational functions are completely and properly performed by the
staff while conveying a feeling of trust, service, security and
satisfaction to customers and staff. The duties of the assistant
branch manager are contingent on the scope of the services that are
offered at the facility. The Assistant Branch Manager must have a
familiarity with residential mortgages, IRA services and personal
banking products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned by supervisor and/or Trustco Bank's Board of
Directors.
Covers a branch office without an assigned manager.
Manages branch in the absence of branch manager.
Supervises head teller and tellers in the manager's absence.
Build and promote branch identity, drive sales and promote overall
ownership and accountability for improving customer service and
branch success.
Provides quality customer service through personal contact with
customers and prospects in adherence with company policy.
Handles customer issues in person or over the phone with their bank
product or service by assisting in researching and solving the
issue.
Reviews and approves requests to include approval to cash large
checks, authorizing bank checks or general ledger tickets, and the
approval of various reports, paperwork and cash counts.
Works to meet existing branch performance standards in areas such
as operating control loss, tellers' level of experience, bank
secrecy, and compliance with established policies and
procedures.
Continues to building proficiency of banking principles and sales
techniques by attending internal training, external training, and
completion of continuing education courses.
REQUIRED EDUCATION/EXPERIENCE:
High School Diploma or equivalent education or experience.
Supervisory experience.
Customer service experience.
Cash handling experience.
Effective verbal communication skills.
Well organized with the ability to manage multiple tasks.
Ability to work well in small groups.
PREFERRED EDUCATION/EXPERIENCE:
Bachelor's degree.
Previous banking experience.
POSITION TYPE/EXPECTED HOURS:
This is a full time position. Work hours are scheduled around the
following branch hours:
Monday 9:00am - 5:00pm
Tuesday 9:00am - 3:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday 9:00am - 1:00pm
Sunday Closed
Employees will be scheduled to arrive half an hour prior to the
opening of the branch and work fifteen to thirty minutes following
the closing of the branch.
TRAVEL:
Travel using personal vehicle, occasional overnight travel. Valid
driver's license required.
LANGUAGE SKILLS:
Must be able to speak, read, write, and understand the primary
language(s) used in the workplace; bilingual skills a plus. Ability
to read, analyze, and interpret general business information,
including but not limited to company policies and procedures.
Ability to effectively present information and respond to questions
from groups of managers and customers.
PHYSICAL DEMANDS:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
Ability to lift 10 to 20 lbs.
Must be able to stand for long periods of time.
Must have dexterity to handle money.
Must use hands to operate office machines.
Ability to communicate both in person and/or by telephone.
WORK ENVIRONMENT:
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
For the most part, ambient room temperatures, lighting and
traditional equipment as found in a typical office / retail
environment.
OTHER DUTIES:
Please note this job description is not designed to cover or
contain a comprehensive listing of all activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Trustco Bank is an equal opportunity/affirmative action employer.
It is the policy of Trustco Bank to take affirmative action in
affording equal employment opportunities to all qualified persons
without regard to race, color, religion, sex, national origin, age,
marital status, genetic information, disability or protected
veteran status.
This includes, but is not limited to, the following:
Hiring, placement, upgrading, transfer, demotion or promotion.
Recruitment, advertising or solicitation for employment.
Treatment during employment.
Rates of pay or other forms of compensation.
Selection for training, including apprenticeship.
Layoff or termination.
It is the policy of Trustco Bank to cooperate to the fullest extent
with the applicable regulations of the Civil Rights Act and any
legislation on Equal Employment Opportunity.
Keywords: Trustco Bank, Albany , Assistant Branch Manager - Albany County, Executive , Albany, New York
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