Customer Engagement Manager
Posted on: January 8, 2021
ABOUT OUR STORE:What better place to share your love for pets
than in our stores? With so many opportunities under one roof,
you'll be sure to find a career path that inspires you. As part of
the Department Manager team, you'll ensure that the store runs
smoothly-from head to tail. From motivating associates to ensuring
we have the right product on the floor, our Department Managers
drive the success of our stores by ensuring our customers have an
engaging, personalized shopping experience.ABOUT YOUR ROLE:In a
store as big as ours, we need all hands (and paws, wings and fins!)
on deck to ensure we are operating efficiently. So, as a PetSmart
Customer Engagement Manager, you'll help lead the store team in the
- Pet Parent Engagement: You'll set the standards for customer
engagement, ensuring that every pet and pet parent has a positive
experience in our stores. You'll have fun getting to know the
customers and their pets so you and the team can create a
personalized shopping experience.
- Associate Leadership: Our associates are key to making great
experience in our stores. As the Associate Lead, you'll help to
lead a team who are as passionate about pets as we are. You'll lead
a team of retail and pet care associates who will ensure a safe,
clean, and fun environment for our pets and pet parents.
- Overall Retail Initiatives: Creating an exceptional customer
experience is a top priority for all our leaders. From ensuring our
associates have extensive knowledge of pet solutions to building
connections with pet parents, our leaders ensure a safe and fun
environment in our stores.ABOUT YOUR CAREER:Just like we're there
for pets at every stage of their lives, we'll be with you at every
stage of your career, too. With PetSmart, you will have
- Gain experience in a different business unit-from the store to
the salon or the Pets Hotel
- Develop your leadership skills as an Assistant Manager or Store
- Tackle the challenge of a new store opening
- Transfer to any one of our 1600 stores nationwideTHE WARM AND
FUZZIES:We've highlighted job responsibilities as best as we could
above-but the best parts of working at PetSmart can't be fully
described in the job description.
- It's the excitement you feel when you help a little one pick
out his very first fish. And not just any goldfish, but that one,
right there, no not that one, this one, yea!
- It's the relief Rosie feels when you help her mom select the
best food for her upset tummy and her delight when it turns out to
be chicken flavored!!
- It's the pride of the giving Mickey a makeover in our salons
watching him strut his stuff on the way out. Paws off, ladies, he's
- It's the joy of reuniting Frankie with her family after a fun
stay in our Pets Hotel.
- It's the celebration of Bella's birthday, Gizmo's graduation
from puppy classes or Ace's adoption.
- It's the little things we do that add up to really big things
that pets need.Working at PetSmart is not a job, it's a community
of those who work together for the love of pets.Apply now to
experience a career that loves you back.We look forward to seeing
your application to join our Department Management team!This job
summary is intended to describe the general nature and level of
work associates/leaders assigned to this job perform. It is not
intended to include all duties and responsibilities. You will be
provided a copy of a job description for the actual position you
are hired in to.PetSmart is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national or
ethnic origin, disability, as well as any other characteristic
protected by federal, provincial or local law.The employer will
consider for employment qualified Applicants with Criminal
Histories in a manner consistent with the Los Angeles, San
Francisco, and Waterloo Fair Chance Initiative for Hiring.
Keywords: PetSmart, Albany , Customer Engagement Manager, Executive , Albany, New York
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