Cross Functional Store Manager
Company: CarMax
Location: Albany
Posted on: January 12, 2021
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Job Description:
6049 - Albany - 1860 Central Ave., Albany, New York,
12205CarMax, the way your career should be! General Summary: Under
limited supervision by the Location General Manager (LGM), the
position is responsible for leading and developing a team of 10-15
cross functional associates to deliver a world class selling
experience to CarMax customers. This manager stays actively
involved in the sales process and creates a culture of learning by
driving training to support the CarMax sales process. The manager
will oversee a broad spectrum of store operating processes and
procedures in an effort to exceed sales goals and achieve effective
execution of CarMax policies. Principle Duties and
Responsibilities: * Strategizes to achieve store's budgets and
performance metrics based on corporate business assumptions and LGM
prescribed guidelines* Proactively plans for the daily business
based on volume and staffing. Executes plans to ensure associates
have the tools and training required to deliver a simple and
seamless process to the customer tailored to their needs * Analyzes
and presents store business results and reports them to the
Location General Manager and supporting business managers as
needed* Actively monitors and adjusts staffing levels based on
business needs and staffing model* Opens and closes the store per
schedule. Provides management coverage for the entire store*
Responsible for managing all aspects of key CarMax Business areas
and operating procedures through execution of Area of
Responsibility (AOR) duties, leading cross functional teams and
problem solving opportunities* Manages positive associate relations
and associate development and role models successful behaviors to
drive performance through timely and effective feedback including,
but not limited to: Individual meetings, file reviews, performance
management, and the Annual Performance Review (APR) process*
Resolves associate issues in a timely manner and takes appropriate
partners* Interviews, hires, trains and promotes associates to
support store operations and company growth* Leads training and
development activities across business areas, including sales,
service operations, merchandising and business operations, to
positively impact the customer experience, maximize execution and
minimize risk* Partners with and develops associates to resolve
customer issues* Obtains and responds to customer feedback by
directly interacting with customers, internal staff, written
surveys as needed* Partners with appropriate departments and
regional team members as needed* Ensures team adheres to asset
protection and risk management processes and procedures. Researches
and approves transactions that are identified as exceptions to
normal business conditions* Executes AOR responsibilities according
to company guidelines and checklists * Manages cash and other
payment procedures and paperwork processes associated with the
sale, wholesale, service and purchase of vehicles* Identifies and
raises awareness of opportunities to reduce waste; analyzes and
identifies process improvements* Adheres to all CarMax policies and
procedures including, but not limited to risk management, loss
prevention, standards of professional appearance and proper
recording of time* Performs duties and tasks while reporting to the
Location General Manager -- Displays financial responsibility
through P&L management* Uses all CarMax software and media
effectively* Complies with all local, state and federal
regulations* Must possess a valid driver's license that meets the
CarMax Driver Safety Points Evaluation System criteria, as
explained in the CarMax Driver Safety Policy. Work requires ability
to: * Partner with others when facing complex problems* Prioritize
competing responsibilities appropriately* Multi-task, organize work
and manage time well* Model and encourage exceptional team
behaviors* Speak, listen and write effectively in dealing with
associates and customers* Ability to make independent judgments
regarding critical business decisions * Complete CarMax provided
training as requiredWorking Conditions: * Indoor and outdoor
environment; may include working at times in noisy and/or inclement
weather conditions. * Requires walking or standing for an extended
periods of time. * Wears CarMax clothing (acquired through company)
at all times working in the store.* Adhere to all CarMax policies
including, but not limited to, Attendance, Proper Recording of
Time, Asset Protection, EH&S (Environmental, Health & Safety),
and Standards of Professional Appearance.About CarMaxCarMax
disrupted the auto industry by delivering the honest, transparent
and high-integrity experience customers want and deserve. This
innovative thinking--around the way cars are bought and sold--has
helped us become the nation's largest retailer of used cars, with
over 200 locations nationwide.Our--amazing team of more than 25,000
associates work together to deliver iconic customer
experiences.--Along the way,--we help every associate grow their
career and achieve their best, at work and in their community. We
are recognized for our commitment to training and diversity and
are--one of the FORTUNE 100 Best Companies to Work For--.CarMax is
an equal opportunity employer, and all qualified candidates will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law.Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Albany , Cross Functional Store Manager, Executive , Albany, New York
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