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Municipal Solutions Manager

Company: Casella Waste Systems, Inc.
Location: Albany
Posted on: April 11, 2021

Job Description:

Founded in 1975, Casella Waste Systems, Inc. is a publicly traded company (CWST) and one of the nation's leading providers of waste and recycling services. Casella currently employs more than 2,500 employees throughout Vermont, Maine, New Hampshire, Massachusetts, New York, and Pennsylvania and serves customers in more than 40 states. We are especially proud of our support and dedication to the success of our local communities throughout the northeast region and beyond.
Part of the Critical Infrastructure Industry, Casella protects the health and safety of our society and prevents any debilitating impact on the communities we serve. We are constantly developing and investing in innovative solutions to build a better tomorrow for future generations.
In every way, our most important resource is our people. Our deep understanding of resource renewal also guides us in cultivating a culture of lifelong learning and career growth and flows naturally from our deepest core values and our unwavering dedication to safety and wellness.
We believe the work we do is vitally important and meaningful and that our employees are the stewards of our region's breathtaking natural beauty. We seek to hire the most talented and dedicated people to grow our business and serve our customers.
Position Summary
The Municipal Solutions Manager fosters and maintains relationships with new and existing business accounts by delivering service excellence, providing innovative customer solutions to unique business needs, and identifying service enhancements for customers that increase customer loyalty, retains long-term business, and provides opportunities for increased growth. The qualified candidate will maintain and grow its municipal customer base within the state of New York.
Essential Job Functions/Key Accountabilities
Retention and Business Development Requirements

  • Maintains positive client relationships with key decision makers by managing each assigned contract renewal process to ensure maximized service for the customer and profitability for Casella.
  • Effectively communicates and exchanges account information between all Casella operating entities to ensure all necessary colleagues are part of the decision making process and enables value-added solutions.
  • Provides primary point of contact for municipal customer base.
  • Facilitates, executes and supports municipal bid management for Massachusetts activities. Leverages resources across organization to assist in bid compilation, document completion and opportunity tracking.
  • Develops and executes a strategic plan and implements innovative new solutions to maximize the customers value and profitability to Casella. Provides opportunities to implement continuous improvements to customer programs and identifies cross selling opportunities for other Casella lines of business.
  • Fosters collaborative relationships company-wide to identify innovative solutions to customer business needs and ensure the delivery of comprehensive services to customers.
  • Coordinates and communicates profit and loss (P&L) impacts by customer and assist with budgeting and forecasting.
  • Maintains new business pipeline and contract retention activities; utilizing customer relationship management tools to track all activities and applicable information.
  • Identifies and communicates market trends, opportunities and challenges. Coordinates, organizes and leads quarterly update with management teams.
  • Participates in training and other learning opportunities to expand knowledge of the company and its products and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
    Community & Government Relations
    • Develops and implements proactive strategy for community engagement efforts within customer base in collaboration with Corporate and Regional resources. As applicable, supports community engagement efforts with select identified Casella facilities.
    • As applicable, supports or leads facility open house events as directed by Corporate and Regional leadership.
    • Participates in applicable networking events, conferences and other local or industry organizations.
      Position Qualifications
      Skills & Knowledge
      • Strong interpersonal and strategic selling and negotiation skills
      • Excellent verbal, written, analytical and formal presentation skills
      • Demonstrated sales results and track record of success
      • Qualify develop and manage business opportunities
      • Proficient use of Office 365 and related platforms
        • Minimum 5-7 years "Business to Business" sales
        • History of succeeding in collaborative, team environments
          • Experience or interest in environmental and or sustainability field
            • Bachelor's Degree or equivalent experience
              • Relevant sales certifications
              • Sales schools
                Other Requirements
                • Valid driver's license
                • Travel - 60%
                • Periodic overnight travel for regional training It is impossible to list every requirement for, or responsibility of, any position. Similarly we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.---Casella Waste Systems is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability or veteran status.

Keywords: Casella Waste Systems, Inc., Albany , Municipal Solutions Manager, Executive , Albany, New York

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