Sr. Client Success Manager

Company: Kantar
Location: Albany
Posted on: June 25, 2022

Job Description:

WE GO BEYOND THE OBVIOUS, USING INTELLIGENCE, PASSION AND CREATIVITY TO INSPIRE NEW THINKING AND SHAPE THE WORLD WE LIVE IN. TO START A CAREER THAT IS OUT OF THE ORDINARY, PLEASE APPLY...

Kantar's Profiles Division is looking for a Market Research Client Success Manager who will be responsible for managing and overseeing the end-to-end execution of online research projects while cultivating strong relationships with internal clients and cross-functional internal resources. This individual will be responsible for managing multiple projects simultaneously, handling sample management and data collection processes efficiently and effectively, and liaising with our Kantar colleagues to deliver results to the client teams that meet the highest quality standards.

At Kantar, our research data illuminates. It provides clarity, reveals information and empowers brands and marketers to make sound decisions. A trusted global partner for digital data collection, our expertise, sampling methodologies and innovative technologies provide a deep understanding of consumer opinions and behaviors.

**KEY OUTCOMES**

- Supports existing account relationships to ensure they remain healthy, productive, profitable and mutually beneficial, with the goal of securing repeat business and achieving targeted revenues.

- Manage all end-to-end project level details including:
- Coordinates and manages internal data collection activities to client specifications, on time and on budget.

- Ensures project design meets client needs by providing consultation to clients concerning online research and sampling best practices.
- Communicates with Account Lead and Operations Management to apprise them of study status and any issues that require additional attention.
- Proactively contacts internal clients by phone and email to finalize project specifications and to provide consultative updates throughout the project life cycle.
- Follows quality assurance procedures to ensure quality and accuracy; identifies and communicates potential problems to appropriate colleagues to drive a resolution.
- Manages third-party partners and outsourcing vendors to deliver the highest levels of client satisfaction.
- Supports existing account relationships via strategic conversations with Sales and Pricing to ensure accounts remain healthy, productive, profitable and mutually beneficial, with the goal of securing repeat business and achieving targeted revenues.
- Supports between one and a half million and two million dollars in revenue annually.

**CAPABILITIES**

- Bachelor's Degree, preferably in Market Research, Marketing, Statistics, Economics, Business or a related field.

- Quality-focused with attention to detail and accuracy.
- Able to manage multiple accounts and projects under tight concurrent deadlines.
- Excellent communication skills - specifically how to distill issues, manage client expectations, act as a trusted advisor and communicate in a timely manner under pressure.
- Adept at using technological resources including MS Office including Excel, and an aptitude for using web-based survey tools. Power BI experience is a plus.

**PRIVACY DISCLOSURE:**

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your detailswill be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.

**KANTAR REWARDS STATEMENT**

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.

Keywords: Kantar, Albany , Sr. Client Success Manager, Executive , Albany, New York