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Senior Operations Manager

Company: General Dynamics Information Technology
Location: Rensselaer
Posted on: September 23, 2022

Job Description:

At GDIT, we build cutting-edge applications to help end users accomplish their mission.GDIT is your place. You make it your own. Bring your creativity to help us find simple solutions to complex problems. By owning your opportunity at GDIT, you'll be essential in preparing our nation for the future. Our work depends on aSenior Systems Engineering Manager (Operations Manager)joining our team to support NYSOH (NY State of Health) Program activities at Rensselaer, New York.At GDIT, our employees are driven, resourceful, and unwavering. As aSystems Engineering Managermanaging the Operations team, you will be trusted to run the NYSOH system's day-to-day operations, managing a 15+ member team.Here's where you come in:You'll join our talented Operations team reporting to the Program Director. Our project is a large-scale Java web services environment.The Operations Manager will oversee a high-performance organization and work collaboratively to run the Operations of the NYSOH system, including - resource management, problem management, SLA reporting, and compliance, reviewing operational data, conducting performance reviews, collaborating with peer organizations to plan and execute releases and upgrades, managing communications to the client and the leadership. In addition, the person in this role will work closely with the client and program leadership to define Operational strategy, policies, and procedures.Here's what You'll Do: Planning and Management

  • Hire, supervise, train, assist and evaluate all personnel in the Operations team.
  • Collaborate with the GDIT program Leadership team to help form the Product and Operational strategy, including policies and procedures
  • Review SLA data and ensure compliance; Ensure operational tasks, including deployments across 14+ environments, are performed according to the schedule.
  • Keep GDIT leadership and the client informed on the operational status
  • Lead Service Restoration Teams (SRT) and communicate updates
  • Conduct RCA(Root cause analysis) and lessons learned meetings with stakeholders
  • Collaborate with Development, Testing, and Architecture organizations to plan and execute releases, upgrades, maintenance activities, and Operational triage Incidents.Technology, Subject Matter Expertise (SME), Alerting and Monitoring Solutions
    • Identify alerting and monitoring solutions to catch issues pro-actively
    • Provide Subject Matter Expertise on various Operational activities as needed
    • Identify areas for automation and work with the team to implement them
    • Review System, Process, and Technical documentation and provide feedback
    • Learn NYSOH business and operations to deliver the appropriate solutions
    • Familiarity with Health Exchange systemsHere's what You'll Bring to the Table:Education Bachelor's degree in Information Technology related fieldManagement and Technical
      • 5+ years of experience working in a highly available production environment or equivalent
      • 3+ years of experience measuring and reporting on SLA data of a highly available multi tired system
      • 3+ years of experience leading system analysts/administrators or dev ops resources or equivalent
      • 3+ years of experience with schedulers, Batch jobs, automation, or scripting.
      • Familiarity with Java, Web-services, and SQL
      • Hands-on. Passionate. Persistent. Creative. A Doer. A Team Player
      • Good organization and time management skills
      • Ability to adapt to changing assignments and task priorities
      • Good written, verbal, and presentation skillsHere are the Bonus Points:
        • Master's degree in an IT-related field
        • Ability to multitask and work independently
        • Familiarity with dev-ops/ industry best practices
        • Experience in communicating with client leadership
        • Experience with Splunk or other monitoring tools
        • Experience with TWS(Tivoli Workload Scheduler) or similar job scheduling tools
        • Ability to write SQL queriesTechnology/Middleware Stack: Java, Web-services, Spring, Scripting, Linux, Splunk, Mule-soft, JBoss, IBM MQ, DB2, Batch scheduler, Service now, Rational Team Concert (RTC), and IBM Webserver.

Keywords: General Dynamics Information Technology, Albany , Senior Operations Manager, Executive , Rensselaer, New York

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