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Hcm Service Manager

Company: GTM Payroll Services Inc
Location: Clifton Park
Posted on: January 26, 2023

Job Description:

The HCM Client Services Manager is responsible for the overall success of the department ensuring a high level of customer service and overall client satisfaction and engagement. This is a hands-on position and requires the individual to take projects from concept through to implementation utilizing a strong background in payroll, taxes, human resources and benefits.Essential Functions:Provide direction of department and ensure projects, department milestones and goals are being metAnalyze and review current processes and procedures for effectiveness while establishing and implementing new processes and procedures as neededWork closely with the HCM Client Services Supervisor to confirm all necessary supervisory functions are effectively and efficiently managed regarding the Account Management team:Maintain a qualified staff and recommend part-time or full-time staffing based on the needs of the businessCommunicate areas of accountability and performance expected of staff as assignedDetermine standards of performance, conduct annual reviews and provides performance coachingRecommend salary adjustments, transfers, promotions and dismissalsEnsure proper training of personnel assignedFoster a cooperative and harmonious working climate conducive to maximizing employee morale and productivityAct as a resource in resolving client escalations reported by the teamWork closely with other department Managers to share feedback, client concerns and trendsCompletely understand and be able to communicate the full suite of service offerings with clientsManage the service deliverability and experience of our highest revenue clientsOrganize, plan and lead Quarterly hybrid trainings with clientsEducate co-workers on additional products features and functionality on an as needed basis to assist company with product utilization and revenue goals. Work on HCM operations projects to help achieve greater capacity and higher efficiencyBe available to back up Operational Management in time of high volume or staff shortagesPromote company, its services and employment to HR & professional networkKnowledge, Skills, Abilities:Working knowledge of payroll industryAbility to work as part of cross-functional teamAbility to build trust and collaborative relationshipsExceptional interpersonal communication skills as well as strong written and oral communicationStrong technical capabilities and understanding of HCM softwareAbility to identify, analyze and resolve critical problem areasExcellent organizational skills and attention to detailStrong leadership skillsExcellent understanding of multi-location payroll and taxesSupervisory Responsibilities:HCM Client Services SupervisorHCM Account ManagersOperations AssistantMinimum Qualifications:Bachelor's degree in Business Management or related fieldMinimum of 10 years of Payroll/HR experience ideally within a service bureau environmentMinimum of 10 years' experience in a leadership role, supervising, coaching and developing staff5 years HRIS/HCM system experienceCertified Payroll Professional (CPP) Certification or obtained within 1 year of employmentSuccess Factors:Candidates should possess a strong payroll service background with a proven track record in delivering successful customer loyalty and strong HR and insurance programs.The ideal candidate should be able to strive in an entrepreneurial environment and be able to thrive in a rapid growth company.

Keywords: GTM Payroll Services Inc, Albany , Hcm Service Manager, Executive , Clifton Park, New York

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