Hcm Service Manager
Company: GTM Payroll Services Inc
Location: Clifton Park
Posted on: January 26, 2023
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Job Description:
The HCM Client Services Manager is responsible for the overall
success of the department ensuring a high level of customer service
and overall client satisfaction and engagement. This is a hands-on
position and requires the individual to take projects from concept
through to implementation utilizing a strong background in payroll,
taxes, human resources and benefits.Essential Functions:Provide
direction of department and ensure projects, department milestones
and goals are being metAnalyze and review current processes and
procedures for effectiveness while establishing and implementing
new processes and procedures as neededWork closely with the HCM
Client Services Supervisor to confirm all necessary supervisory
functions are effectively and efficiently managed regarding the
Account Management team:Maintain a qualified staff and recommend
part-time or full-time staffing based on the needs of the
businessCommunicate areas of accountability and performance
expected of staff as assignedDetermine standards of performance,
conduct annual reviews and provides performance coachingRecommend
salary adjustments, transfers, promotions and dismissalsEnsure
proper training of personnel assignedFoster a cooperative and
harmonious working climate conducive to maximizing employee morale
and productivityAct as a resource in resolving client escalations
reported by the teamWork closely with other department Managers to
share feedback, client concerns and trendsCompletely understand and
be able to communicate the full suite of service offerings with
clientsManage the service deliverability and experience of our
highest revenue clientsOrganize, plan and lead Quarterly hybrid
trainings with clientsEducate co-workers on additional products
features and functionality on an as needed basis to assist company
with product utilization and revenue goals. Work on HCM operations
projects to help achieve greater capacity and higher efficiencyBe
available to back up Operational Management in time of high volume
or staff shortagesPromote company, its services and employment to
HR & professional networkKnowledge, Skills, Abilities:Working
knowledge of payroll industryAbility to work as part of
cross-functional teamAbility to build trust and collaborative
relationshipsExceptional interpersonal communication skills as well
as strong written and oral communicationStrong technical
capabilities and understanding of HCM softwareAbility to identify,
analyze and resolve critical problem areasExcellent organizational
skills and attention to detailStrong leadership skillsExcellent
understanding of multi-location payroll and taxesSupervisory
Responsibilities:HCM Client Services SupervisorHCM Account
ManagersOperations AssistantMinimum Qualifications:Bachelor's
degree in Business Management or related fieldMinimum of 10 years
of Payroll/HR experience ideally within a service bureau
environmentMinimum of 10 years' experience in a leadership role,
supervising, coaching and developing staff5 years HRIS/HCM system
experienceCertified Payroll Professional (CPP) Certification or
obtained within 1 year of employmentSuccess Factors:Candidates
should possess a strong payroll service background with a proven
track record in delivering successful customer loyalty and strong
HR and insurance programs.The ideal candidate should be able to
strive in an entrepreneurial environment and be able to thrive in a
rapid growth company.
Keywords: GTM Payroll Services Inc, Albany , Hcm Service Manager, Executive , Clifton Park, New York
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