Nurse Manager - Outpatient Practice

Company: Albany Medical Center
Location: Durham
Posted on: September 21, 2023

Job Description:

Department/Unit:Practice Nursing OperationsWork Shift:Day (United States of America)Salary Range: $83,075.20 - $118,053.00Nurse Manager Outpatient PracticeThe Nurse Manager provides clinical management oversight within the departments to ensure smooth operation of the practice including adequate and appropriate staff coverage, maintenance of clinical standards, and a safe physical environment of care. Works collaboratively with the Nursing Supervisor, Physicians, and Administrators to provide continuity of care and access of care to the clinical care setting. Assures regulatory compliance and provides education to the Nursing Supervisors in each clinical setting. The Nurse Manager is responsible for ensuring Nurse Supervisors maintain an efficient, cohesive and productive work team within the Departments and to help the practice achieve the institutional mission of high quality of care for patients.Essential Duties & Responsibilities, including but not limited to:Mission, Core Values and Service Excellence:

• Contributes to the creation of a compassionate and caring environment for patients, families, and colleagues through displays of kindness and active listening.
• Recognizes and appreciates that each employee's work is valuable and contributes to the success of the Mission.
• Demonstrates excellence in daily work.
• Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction.
• Exhibits positive service excellence skills to patients, visitors, and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays and changes.
• Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers assistance.
• Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce.
• Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances.
• Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating, and responding to unique, spiritual, personal, and cultural backgrounds of patients, families and colleagues.Operational Management:
  • Monitors Nurse Supervisor performance through consistent measurement.--
  • Recommends opportunity for improvement, initiates training and or corrective actions, focusing on the importance of maximizing the results.
  • Ensures Nurse Supervisor can describe and demonstrate their role and responsibilities for safety. Works with Division Physicians, Administrative staff and Director of Nursing to ensure compliance with The Joint Commission and any other governing body.
  • Monitors and audits all tracking logs for compliance, supporting Nurse Supervisors to correct and issues.--
  • Escalates and persistent non-compliance to Director of NursingFinancial Management:
    • Contributes information to the planning of operating and capital budgets by analyzing program needs, considering resources necessary for patient care and developing plans on both a short and long-term basis. Implements department budgets after determining fiscal requirements, projected needs.
    • Reviews operational and analytical reports that identify trends, opportunities and problems and suggests solutions.
    • Monitors operating statistics for the department, adjusting staffing, supplies, or capital expenditures to activity status.Human Resource Management:
      • Selects qualified and quality personnel.
      • Mentors, counsels and disciplines staff to ensure quality of work and adherence to hospital policies and procedures, while engaging in and advocating for succession planning for nurse leaders.
      • Establishes standards for all department personnel by implementing criteria-based job descriptions.
      • Conducts review of appropriate personnel to ensure current required license, certification, or registration is maintained as evidenced by meeting all minimum job qualifications and lack of valid citations.Departmental Leadership:
        • Provide direction and act as a mentor in assisting direct reports to succeed.
        • Be accountable for self-development and keep current on clinical, leadership, education and healthcare topics.
        • Participates in hospital committees, meeting established objectives.
        • Actively participates in and supports hospital-wide functions and activities in order to promote the organization.
        • Conducts regular rounds and staff meetings with Nurse Supervisors.
        • Ensures confidentiality of all patient and hospital information is maintained by department staff according to established procedure.Patient Safety:
          • Monitors the compliance of professional, regulatory and governmental standards and maintain liaison with administration, quality, and risk management on regulatory agency investigations pertinent to the nursing organization.
          • Formulates, implements, and monitors the departmental safety program.
          • Supports a system that encourages the identification and analysis of errors and near misses in the context of a safety culture.
          • Assures all mandatory safety training is accomplished as evidenced by training records.
          • Conducts departmental safety inspections to assure compliance with hospital safety standards as evidenced by documented inspection reports. Is aware of and compliant with all hospital and regulatory agency safety goals and objectives.Organizational Requirements:
            • Maintain strict adherence to the Albany Medical Center Confidentiality policy.
            • Incorporate Albany Medical Center Behavioral Standards and Guiding Principles into daily activities.
            • Comply with all Albany Medical Center Policies.
            • Comply with behavioral expectations of the department.
            • Maintain courteous and effective interactions with colleagues.
            • Demonstrate an understanding of the job description, performance expectations, and competency assessment.
            • Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
            • Participate in departmental and/or interdepartmental quality improvement activities.--
            • Participate in and successfully completes Mandatory Education.
            • Perform all other duties as needed or directed to meet the needs of the department.Thank you for your interest in Albany Medical Center!---Albany Medical is an equal opportunity employer.This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Keywords: Albany Medical Center, Albany , Nurse Manager - Outpatient Practice, Executive , Durham, New York