AlbanyNYRecruiter Since 2001
the smart solution for Albany jobs

Senior Customer Support Management Professional

Company: Disability Solutions
Location: Albany
Posted on: April 3, 2024

Job Description:

Driving Infinite Possibilities Within A Diversified, Global OrganizationThe future is what you make it!When you join Honeywell, you become a member
of our global team of thinkers, innovators, dreamers, and doers who make the things
that make the future.That means changing the way we fly, fueling
jets in an eco-friendly way, keeping buildings safe and even making it possible
to breathe on Mars.Working at Honeywell isn't just about
developing cool things. That's why our employees enjoy access to dynamic career
opportunities across different fields and industries.Are you ready to help us make the future?As a--Senior Customer Support
Management Professional,--you will provide support to the East and lead
continuous improvement initiatives. Reporting directly to the East Regional General
Manager. You will lead working capital improvement efforts by managing
coordination between East operations and Billing/Collection teams to
achieve cash targets. In alignment with account teams. You will work key
collection items directly by contacting customers and pro-actively identify
possible process or system issues resulting in payment issues.You will identify and monitor customers with
payment behavior issues, working with projects leadership, functional
departments, and operations to devise mitigation plans to prevent further past
dues and billing issues.--As the businesses Cash Champion, you play a large
part in keeping things moving and resolving problems.--Key Responsibilities:

  • Provide organization support
    for Escalated customer PO's (Past due PO's)
  • Provide organization support
    for Escalated customer billing issues (No response, lack of response from
    customers or Honeywell Teams)
  • Attend and Support the East Region on
    all Cash calls, and AFDA calls
  • Daily focus on engaging in the
    Current Cash Collection management processes
  • Expectation to report the
    current process Challenges and Wins to the East Region Leadership Team
  • Engage with the Customer
    Experience, Collections and Disputes Teams to prioritize concerns and work
    with them to benchmark current process results against goals (Goals
    defined by Honeywell Leadership)
  • Evaluate, adjust and improve
    our current collection management process. This will be a direct result of
    working daily with all teams, (project managers, sales, collection,
    dispute, customer experience and leadership) as well as our customers to
    understand current process and then transition to and implement new
    processes based on feedback and results.
  • Billing and Collections for all
    Federal Projects.
  • Work with Federal Projects;
    working directly with the contracting officers.--Compensation:The base salary
    range for this position is $84,000-$105,000. The position also offers sales
    incentive (subject to change on company performance and individual
    performance). The actual base salary offer will depend on a variety of factors
    including experience, education, geography and other relevant factors.This role will
    remain open for applications until an offer is accepted.Benefits:We offer a full
    benefits package that includes medical, dental, vision, 401(k), flexible
    vacation and education assistance. Benefits provided may differ by role and
    location.For benefits
    information, please visit https://benefits.honeywell.com/.
    Current employees may visit HR Direct.Due to compliance with U.S. export
    control laws and regulations, candidate must be a U.S. Person, which is defined
    as, a U.S. citizen, a U.S. permanent resident, or have protected status in the
    U.S. under asylum or refugee status or have the ability to obtain an export
    authorization".Must Have
    • High School Diploma
    • 2+ years of experience
      supporting business operations.
    • 2+ years of MS Office
      experience in a business environment
    • 1 + years of experience in a
      customer facing role.
    • US CitizenWe Value
      • Previous customer service
        experience
      • Analytical skills
      • Good written and oral communication
      • Ability to follow instructions
        and identify mistakes.
      • Bachelor's degree or
        technical/professional certificate
      • Good presentation skillsHoneywell
        is an equal opportunity employer. Qualified applicants will be considered
        without regard to age, race, creed, color, national origin, ancestry, marital
        status, affectional or sexual orientation, gender identity or expression,
        disability, nationality, sex, religion, or veteran status.Additional Information
        JOB ID: HRD224617Category: Customer ExperienceLocation: 14 Columbia Circle STE 103,Albany,New York,12203-5196,United StatesExemptGlobal (ALL)Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Disability Solutions, Albany , Senior Customer Support Management Professional, Executive , Albany, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Albany RSS job feeds