Operations Manager - Services Sales
Posted on: March 17, 2019
Operations Manager - Services Sales Location: Albany - New York - USA, Boston - Massachusetts - USA, Lowell - Massachusetts - USA, Orlando - Florida - USA, Washington - District of Columbia - USA Function: Professional Services and Consulting Ref #: 2019000803 Description As the Professional Services Business Operations Manager, you will be the primary business partner to the Services Business Development team. You will be responsible for key pre-sales activities such as business forecasting, sales metrics/analytics, process development/improvement and business program support. This role will work cross functionally with Services Operations, Engineering and in partnership with the Services leadership team to align Service delivery & Selling strategy, Data & Reporting needs and improve the end to end sales process experience. ? Develop forecast methodology, process, cadence and reporting leveraging SalesForce.com to support the weekly forecast roll up and pipeline reviews/planning ? Defining, tracking and analyzing key performance indicators and providing sales reporting and analytics. Provide recommendations based on business knowledge, metrics, and trends to improve overall business health and performance. ? Create key reports and dashboards to support the needs of business leaders and various meetings/QBRs ? Develop current and future process documentation and flow diagrams with a focus on improving the overall process; establish process performance measures ? Represent and provide feedback to global groups to ensure business process and system requirements are in line with Services Business Development needs/strategy ? Lead and support key sales programs and initiatives ? Manage and improve overall Deal governance program ? Provide deal/transaction support to the Services Business Development team where needed Qualifications ? BS/BA in a related field ? 7-10 years of Financial and/or Operations business experience. Previous experience supporting a Services organization is a plus ? Advanced proficiency in SalesForce.com Microsoft Excel and PowerPoin ? Working knowledge of Services PSA and Quoting systems such as Open Air and SalesForce.com ? Strategic thinker, problem solver and analytical mindset required ? Experience in managing multiple cross-organizational relationships ? Strong interpersonal, communication and partnering skills Ability to adapt easily to changing needs of the business ? Proactive work ethic required to manage to high level objectives, identify room for improvement, develop and execute plans \#LI-BV1 Corporate overview **_You're empowered when you're a Kronite._** **Want to be part of an elite group of highly skilled professionals?** We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance - to live inspired. In fact, it's expected! You'll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you're a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos' industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations - including half of the Fortune 1000? - and more than 40 million people in over 100 countries use Kronos every day. EEO Statement Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Keywords: Kronos, Albany , Operations Manager - Services Sales, Executive , Albany, New York
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