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CSG Program Manager - Senior Manager

Company: Salesforce.com
Location: Albany
Posted on: October 11, 2019

Job Description:

JOB CATEGORY

Customer Success Group

JOB DETAILS

Salesforce Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empowers organizations of all sizes to communicate with their customers through email, mobile, social media, Web and marketing automation. We re driven by a deep understanding of marketers needs because we re marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology. Salesforce offers a superior experience to our customers and employees, and provides the most innovative marketing solution in the marketplace. By partnering state-of-the-art technology with the best and brightest employees in the industry, we foster a culture of constant innovation and growth.

ROLE DESCRIPTION:

The Program Manager works closely with the Regional Services leadership team and other teams within Salesforce to maintain high levels of customer satisfaction throughout the client engagement. You will be directly responsible for the successful execution of one or more client engagements.

The Program Manager will accomplish these responsibilities by becoming deeply embedded in the client's business and processes, so as to become a subject matter expert on the client's needs. Program management requires frequent communications with and on behalf of the client - sometimes at an executive level - to scope new pieces of work, direct projects, manage client expectations, escalate risks, and report on performance.

YOUR IMPACT - RESPONSIBILITIES

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Work with executive decision makers and functional consultants to deliver customer success and help our customers achieve business value.
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Have a working understanding of your customer s business objectives, industry best practices and strategic vision to drive all projects within the program
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Proactively build business relationships that enable us to support, develop, pursue, and win business which delivers mutual value.
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Direct the evolution of the program through continuous risk and optimization assessments.
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Oversee teams executing work on behalf of the program to ensure successful completion of deliverables.
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Manage the program's Services budget, and analyze the overall profitability of the account.
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Ensure statements of work properly align Salesforce Marketing Cloud's products and services with the client's business and technology needs.
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Manage the client services team including Project, Campaign, Technical and Marketing Consultants.

MINIMUM QUALIFICATIONS

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Four-year degree is required
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A minimum of 5-8 years of experience in consulting and project management within the email marketing space is required
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Intense customer focus
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Excellent written and verbal skills
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High technical aptitude
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Deep analytical and business acumen
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Strong organizational and time management skills
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Proven ability to compel unity and productivity in a team
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Demonstrated problem solving and conflict resolution skills
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Flexibility to travel up to 25-50%
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Experience managing client service teams and personnel
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Past experience with defining specifications and requirements (business and/or technical) using a structured methodology
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Project management experience, including creation of project plans, project schedules and associated project materials
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Experience as an executive-level digital marketing expert is a plus
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Excellent skills in presentation, communication and senior leadership engagements, including the ability to work effectively in a matrix organization

DESIRED QUALIFICATIONS

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PMP Certified
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Certified Agile Practitioner
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Extensive experience leading multi-million dollar engagements in highly complex business and technical environments
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Proven track record delivering in high profile - high risk business solutions - in multiple domains of expertise, Retail, Fins, HLS, B2C, B2B
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Salesforce Certified Admin, MC Specialist, Sales Cloud Consultant, Srvcs Consultant
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Experience as a services leader within large consulting organization
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Excellent skills in presentation, communication and senior leadership engagements, including the ability to work effectively in a matrix organization

POSTING STATEMENT

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Keywords: Salesforce.com, Albany , CSG Program Manager - Senior Manager, Executive , Albany, New York

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