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Infrastructure Support Senior - St Peters Hospital

Company: Trinity Health
Location: Albany
Posted on: May 16, 2022

Job Description:

Employment Type:Full timeShift:Day Shift


Manages the implementation, operation, and maintenance of telecommunications/network systems across multiple Regional Health Ministries (RHMs). Provides technical leadership of projects; contributes to the design of converged telecommunications and network systems; translates business parameters and objectives into functional and/or technical requirements; provides technical direction to less senior infrastructure staff, contractors, and vendors; configures systems; handles problem resolution; participates in the development of standards, policies and procedures; provides escalation support and subject matter expertise for chronic issues; and ensures adherence to industry best practices and system office standards for both project implementations and ongoing upgrades.


Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices and decisions.

Manages projects and provides leadership in the implementation, maintenance and operation of telecommunications/network systems. Implements projects on time and within budget.

Serves as a mentor providing guidance and training to less experienced infrastructure colleagues.

Works independently and proactively to ensure reliability and high availability of telecommunications/network systems.

Serves as a advanced level escalation resource for the identification and resolution of large scale or highly complex issues.

Ensures that industry best practices and home office standards are met when infrastructure systems are implemented, including reviewing the work effort of less senior Infrastructure staff, contractors and vendors.

Provides input based on technical expertise to standards committees, guiding these teams to adopt industry best practices and appropriate standards for the organization.

May provide enterprise-wide technical expertise in one or more technical specialties.

Provides input to management Infrastructure on the capital and operational budgets for growth and life-cycle requirements.

Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

Maintains positive and trusting working relationships with customers, management and peers in keeping with a service oriented organization.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.


Bachelor of Science degree in a related field and five (5) to seven (7) years of related experience or equivalent combination of education and experience.

Advanced knowledge or five (5) to seven (7) years in either network infrastructure or telephony infrastructure, with general knowledge in the other.

Strong written and verbal communication skills to effectively interact with end users, technical staff and vendors of differing professional levels and ability to succeed in an environment of competing priorities.

Demonstrated technical leadership of project implementation teams.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Keywords: Trinity Health, Albany , Infrastructure Support Senior - St Peters Hospital, Healthcare , Albany, New York

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