? [Urgent Search] RN - Cardiothoracic Surgery Office
Company: Albany Medical Center
Location: Albany
Posted on: July 5, 2025
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Job Description:
Job Description Department/Unit: HBD - Surgery Thoracic Work
Shift: Day (United States of America) Salary Range: $60,028.00 -
$99,023.00 RN for Cardiothoracic division outpatient office within
the department of surgery. Collaborative team effort to provide
optimum care to patients requiring scheduled and emergent surgical
care. This position supports the thoracic team but also cross
covers the cardiac team when required. Under the supervision of the
Nursing Supervisor and Nurse Manager, the Ambulatory Care RN
provides nursing support to primary and subspecialty providers.
This is demonstrated by the use of the nursing process to work
collaboratively with the healthcare team in planning, directing,
providing, and evaluating patient care. The Ambulatory Care RN is
defined within the department to provide patient care, triage,
consultation, and referral among team members. Essential Duties and
Responsibilities: Generally include the following. Other related
duties may be assigned: Support for Self-Management - Enhances
health literacy - Performs a baseline comprehensive needs
assessment reflecting patient values, preferences, and goals (in
person or via telehealth). - Analyzes patient care needs and
utilizes a systematic approach to the delivery of care. - Provides
age-appropriate direct patient care including family and patient.
Advocacy - Negotiates and secures patient services; coaches the
patient in self-advocacy - On the phone and at the office visit,
listen to the patient and family goals and concerns. Works with
patients, insurance companies, home care agencies, etc. to access
providers, community services, medications. - With an initial order
of medications, enteral formulas, - verifies if PA needed, or med
not covered at all, reviewing other possible options for
non-formulary med, clarifying orders, renewing orders Education and
Engagement of the patient and family - Assess readiness to
learn/learning styles. - Provides patient and family education
taking into consideration cultural, religious, language, and
motivational, physical, emotional, and cognitive factors into
account in the teaching plan - On the phone or in the office
instructs about nursing care plans related to results of labs,
tests, procedures, medication changes, dietary changes, other
changes in interventions. - Provides education regarding
interventions and requests, “teach-back” to ensure understanding
(in person and via telehealth). - Performs telephone triage
including coordination of care and documentation. - Works with
physicians and other resources to develop teaching tools for
families and patients and/or utilizes educational resources on
Intranet. Cross setting communication and transition - Develops the
individualized care plan; care planning activities transcend
barriers/transitions keeping the patient at the focus. - Nurses
utilize evidenced-based practice to plan and implement nursing care
plans (interventions and outcomes). - The plan is updated with
every phone call, office visit, inpatient admission, etc. -
Coordinates and collaborates between specialty and primary
providers who develop and share the patient care plan across
settings - Care plan transmitted between setting, changes, and
updates communicated - Discusses the discharge plan of care for
patients that are inpatient and coordinates follow-up interventions
needed. - Coordinates admissions with communication regarding the
plan of care. - Coordinates referral to the emergency room - Takes
calls by MD offices to discuss coordination of care that cannot be
addressed by faxing the most recent office visit note. - Works with
other departments inside and outside of AMC to coordinate
multidisciplinary care - Coordinates home care – setting up for
supply deliveries, clarifying verbal orders - Coordinates
infusions- insurance, orders, communication to patient, education -
Supplies inpatients with educational information as needed -
Coordinates referrals to social services departments, WIC -
Facilitates the utilization of resources to meet patient outcomes
(case management). - Writes letters of medical necessity as
indicated - Participates in the patient throughput process in the
clinic as indicated and needed (including vital signs, updating
medical records, performing diagnostic procedures, assisting the
physician and practitioners, facilitating teaching, end of
appointment coordination of care) Coaching and counseling of
patients and families - Answers questions patients have before and
after provider visit. - Patients are directed to bring questions to
the visit and/or calls and answers are secured, before, during, and
after the visit (in person or via telehealth). - Documents
properly, giving age-appropriate care, gathering data correctly
(including vital signs), and facilitating care in a
customer-friendly manner. - Performs diagnostic tests such as
impedance studies, wireless capsule endoscopies Nursing Process -
Assesses patient for knowledge understanding diagnosis, needs,
treatment, expected outcomes of treatment. - The best evidence is
used for interventions/outcomes; the care plan is routinely
updated. Teamwork and Collaboration - Inclusion of teamwork in
orientation and continuing education-interdisciplinary. - Enhanced
utilization of interdisciplinary resources. - FMLA paperwork, CPS
paperwork, 504 plans– coordination of care Patient-Centered Care
planning - Motivational interviewing; eliciting patient’s goals and
priorities. - Individualized care plan; care planning activities
transcend barriers/transitions keeping the patient at the focus
Understands and supports their role in regulatory /compliance
issues/the health care team. - Maintain division medical records -
Completes organized and quality documentation as required by the
department. - Works with division physicians, administrative staff,
and Nurse Manager to assure compliance with regulatory conditions
and policies and procedures - Actively participates in the survey
process in regards to accreditation - Maintains compliance with
regulatory agencies - Realizes their role in Environment of Care
Surveys. - Maintains a safe environment within the clinic and
working office space - Maintains compliance with AMC standards for
electronic system use - Maintains compliance with AMC Code of
Conduct - Collaborates with administrative staff and physicians on
the Quality Improvement Team to address clinical and non-clinical
issues within the division - Locates regulations and policies and
procedures online and know how to apply to current job - Utilizes
educational resources on Intranet for self-education and education
of other staff - Utilizes the Chain of Command as indicated -
Ensures that medical equipment functioning properly and knows the
process to manage failure as the need arises - Cross covers in
other divisions within the department as needed - Orientation of
new staff - Delegates daily tasks to appropriate clinical staff and
ensures completion of tasks - Reviews and triages incoming test
results as indicated within the division. Qualifications To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Education and
Experience - HS diploma or GED - Graduate of state-accredited
Registered Nursing program - Current license to practice
professional nursing in the State of New York - Current CPR
certification required. - Certification in specialty preferred
Experience: - Preferred experience in an ambulatory setting Skills
required for the position: - Strong customer service orientation -
Strong communication skills - Flexibility in time - Ability to
effectively present information and respond to questions from
physicians, patients, and their family members or other employees
within the work setting. - Familiar with computer software
including MS Word and Excel - Effective Written and Verbal
Communication Skills - Experience with electronic health records is
preferred - Ability to Maintain Confidentiality. - Thorough
knowledge of organization, department, and/or section policies and
practices related to position preferred - Ability to administer
medications via all routes and ability to calculate medication
doses. - Proficiency in the operation of standard office equipment
(Adding Machine, Fax, Photocopier, Credit Card Machine) and
clinical equipment (Sphygmomanometer, Electronic Vital Signs
machine, pulse oximetry machine, infant scale, adult scale, and
stadiometer), - Type 45-60 WPM on a Typewriter or Computer Work
Environment (including Hazards): A clinical care setting requires
the ability to lift a minimum of 10 pounds, extensive walking, and
standing. May be subjected to infectious materials and chemicals
(i.e. HLD Solutions, disinfectant sprays, or wipes). This is the
best faith effort to clearly define the nature of this position;
responsibilities may be added or deleted based upon the
ever-changing needs of management. The individual in this position
must have the ability to adapt to change and to be flexible
concerning day-to-day work responsibilities. Thank you for your
interest in Albany Medical Center!? Albany Medical is an equal
opportunity employer. This role may require access to information
considered sensitive to Albany Medical Center, its patients,
affiliates, and partners, including but not limited to HIPAA
Protected Health Information and other information regulated by
Federal and New York State statutes. Workforce members are expected
to ensure that: Access to information is based on a “need to know”
and is the minimum necessary to properly perform assigned duties.
Use or disclosure shall not exceed the minimum amount of
information needed to accomplish an intended purpose. Reasonable
efforts, consistent with Albany Med Center policies and standards,
shall be made to ensure that information is adequately protected
from unauthorized access and modification.
Keywords: Albany Medical Center, Albany , ? [Urgent Search] RN - Cardiothoracic Surgery Office, Healthcare , Albany, New York