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Reservation Agent

Company: Hilton Hotel Albany
Location: Albany
Posted on: February 15, 2020

Job Description:

Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy. Job Responsibilities: -Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions. -Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily -Enforce hotel and company credit policies. -Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests. -Use yield management polices to maximize revenue and occupancy. -Complete the R.I.M. 2000 course offered by Holiday Inn within 90 days of hire. -May perform duties of a general clerical nature within the hotel. -Attend and is involved in monthly front desk meetings. -Work closely with sales department to implement strategies to maximize room revenue. -May fill-in on front desk. -Other duties as assigned. Job Skills: -Ability to use personal judgment and specialized knowledge to give information to people. -Ability to shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone. Job Qualifications: Education HS Diploma or equivalent Experience None Licenses/Certifications N/A Benefits : 17.00 (ref. 44781)

Keywords: Hilton Hotel Albany, Albany , Reservation Agent, Hospitality & Tourism , Albany, New York

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