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Customer Service Rep - Solutions Specialist

Company: Aerotek
Location: Albany
Posted on: November 23, 2020

Job Description:

_Aerotek is working on behalf of a large banking organization in Albany, NY to hire for REMOTE* qualified Support Solutions Specialists!_**_*Position will be remote - work from home - for the immediate future._****_Candidates MUST sit in the Albany area_** **_and candidates_** **_must be okay with the potential of going back into the office in a few months*_**These reps will be tasked with taking inbound calls and assisting customers with questions on services, setting up accounts, and promoting products.**Additional Responsibilities:**+ This is a multi-functional position, responsible for all facets of member sales and service.+ Establish, retain, and deepen relationships with members and potential members to achieve sales goals and provide quality member service.+ Respond to telephone requests for withdrawals, transfers and member inquiries.+ Take loan applications, resolve issues, recognize and refer cross-sell opportunities.+ Support other employees in sales efforts+ Support company culture including member service, change, continuous improvement, teamwork, fun and wellness!**Qualifications:**+ Office and/or customer service and call center experience preferred; or longevity in a retail setting+ Strong communication skills+ Candidates will need high speed internet at home along with a private working area+ Ability to work independently; Proficient on computers**Additional Information:**+ Hours: 9am-5:30pm Monday through Friday+ Will work every other Saturday 8am-4pm (day off during week)+ Flexible and part time schedules available as well+ Start date: Monday 11/30**Company Info:**The following tenets are the heart and soul of our culture and central to how we do business:+ Community Betterment - People helping people is a way of life. Work diligently to support our communities and inspire others to do the same.+ Fun and Wellness - A balance of mind, body, and spirit leads to satisfaction,engagement, and mutual success. Have fun while working hard.+ Continuous Improvement and Change - Model and embrace behaviors and attitudes that support and advocate for current and future growth opportunities.+ Teamwork - Build open, honest, and supportive relationships. Foster a collaborative environment of respect, empathy and trust.+ Member Service - Always be approachable, empathetic, and positive while delivering high-quality service to colleagues and members alike.**Interested and qualified candidates; Apply or send a recent copy of resume to dengelbrecht @ aerotek.com !!****About Aerotek:****Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.****Location:** Albany, New York**Posting ID:** 7368752**Pay Rate:** US$15 - US$16 per hourThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Albany , Customer Service Rep - Solutions Specialist, Hospitality & Tourism , Albany, New York

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