Customer Service Specialist II

Company: Apex Systems
Location: Albany
Posted on: April 9, 2021

Job Description:

Apex Systems, one of the nations largest IT staffing and technology services firms, hasimmediate openings for Customer Service Representatives tosupporta growing client nearMenands, NY! If you meet the minimum requirements below and would like to learn more, please contact: Kaitlin Westbrook, NationalRecruiter, atkwestbrook@apexsystems.com Title:Customer Service Representative Location:Menands, NY (REMOTE to start - must be within driving distance - will go onsite in the future!) Duration: Contract-to-HIRE! Job Description: Provides support via the telephone and/or internet to resolve routine issues and respond to customer inquiries. Takes and processes transactionsand correspondence from customers and representatives. Enters and maintains database records of customer profiles, and prepares and maintains status reports. Acts as liaison for customers. Maintains knowledge of company products and customer service processes. Requirements: High School Diploma,or equivalent, required. 2+ years relative experience - Customer Service and/or Call Centerbackground, highly desired. Strong Microsoft Office skills (Word, Excel, PowerPoint) Must possess effective (verbal and written)communication skills, with professional phone manner Customer focus and adaptability to different personality types Ability to multi-task and manage time effectively INTERESTED? Interviews being conducted NOW - don't delay! Please send your most up-to-date resume to: Kaitlin Westbrook, National Recruiter, at kwestbrook@apexsystems.com EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

Keywords: Apex Systems, Albany , Customer Service Specialist II, Hospitality & Tourism , Albany, New York