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Customer Service Associate

Company: Poolcorp
Location: Latham
Posted on: November 23, 2021

Job Description:

Pay: Up to $25/hr plus an additional $2,000 through our performance bonuses in the summer. Location: SCP Distributors, Albany, NY - 87; 308 Old Niskayuna Road, Latham, New York 12110 Job Summary: The Inside Sales Associate works with customers to find what they want, create solutions and ensure a smooth sales process. Responsibilities: * Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner. * Handles questions and complaints in a timely and professional manner. * Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered. Secures payment of invoice with proper funds or obtain credit authorization in accordance with company policy. * Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs. * Estimates date of delivery to customer, based on knowledge of vendor's production and delivery schedules. * Assists in other job related duties as assigned. Requirements: * High school diploma or GED. * 1+ years related inside sales experience preferred. * Strong counter "presence" and the ability to deal directly with customers for a large portion of the day. * Strong customer-service attitude. * Good computer skills including MS Office programs. * Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues. * Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful. * Must be 18 years of age or older to apply. Why not work for an INDUSTRY LEADER? POOLCORP is the world's leading distributor of outdoor living products. We operate in more than 400 Sales Centers in 13 countries with nearly 6,000 employees who proudly service the needs of our customers. The POOLCORP network includes SCP Distributors, SCP Distributors International, Superior Pool Products, Jetline and Horizon Distributors. Why POOLCORP? At POOLCORP you'll find plenty of excellent career advancement and training opportunities to support your career growth. Our generous benefits package includes medical, dental, vision, prescription coverage, 401 (k) with 4% company match, education reimbursement, paid time off, and more! As a company, we value integrity, trust, diversity, and ingenuity in everything we do, including our employees. Our family-oriented, hometown culture is supported by a stable, growing company - giving you the best of all worlds. So, end your job search here - at POOLCORP - Where Outdoor Living Comes to Life! POOLCORP is a drug-free company and an EOE M/F/V/D. To apply, email monica.kurtz@poolcorp.com

Keywords: Poolcorp, Albany , Customer Service Associate, Hospitality & Tourism , Latham, New York

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