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Customer Service Representative - Capital District

Company: Enterprise Holdings
Location: Albany
Posted on: January 16, 2022

Job Description:

Overview:
The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.We offer:Paid time offEmployee discount401k retirement planTraining and developmentThe schedule available is:Monday 7:30am - 6:30pm (one hour break)Tuesday OFFWednesday OFFThursday OFFFriday 7:30am - 6:30pm (one hour break)Saturday Sunday 8:30am - 1:30pmPositions are located in the Capital District: Albany, Clifton Park, East Greenbush, Latham, Saratoga Springs, Schenectady and Troy. Our Flagship location is at 900 Central Ave, Albany, NY 12206.This position pays $14.75 / hour25 HOURS PER WEEKAs you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response,please click here.

Responsibilities:
Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.Advise and review rental charges; and provide an accurate receipt to the customer.Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.Inquire about service, satisfaction and document dissatisfaction.Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.Use of proper statement to determine if vehicle is being returned with full tank of gas.Complete a service alert for any mechanical and or body damage communicated by the customers.Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.Keep lot organized for ease of access and traffic flow.Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.Understand the damage loss report reporting procedure.Equal Opportunity Employer/Disability/Veterans

Qualifications:
Must be at least 18 years oldMust have two years college experience OR at least two years of customer service experienceThe ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's licenseMust be authorized to work in the U.S. and not require sponsorship now or in the futureMust be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start dateAside from religious observations, must be availableto work a maximum of 25 hours per week.This is a Part Time position with a Max of 25 Hours Weekly

Keywords: Enterprise Holdings, Albany , Customer Service Representative - Capital District, Hospitality & Tourism , Albany, New York

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