Area Manager, Retail Stores
Posted on: January 16, 2022
The Spectrum Area Manager is responsible for building a highly
successful sales, retention and customer care culture inside their
store. Actively and consistently supports efforts of their teams to
engage customers in a retail environment and drive the sale of
Spectrum product and services. Consistently demonstrates excellent
leadership and coaching skills to create a motivated work
environment where employees can excel.
MAJOR DUTIES AND RESPONSIBILITIES
Leads a Store Manager and team of sales professionals, motivating
and engaging them to meet and exceed their sales goals and customer
care metrics, while delivering a clean, organized and fully
operational retail experience for all customers and employees.
Ensures sales teams are retaining customers through positive
customer relationship building, diffusing customer escalations,
utilizing strong listening skills and probing techniques to
overcome objections and save/upgrade customers.
Ensures their store meet Spectrum brand and merchandising
expectations and that a thriving culture of customer care exists at
their store locations.
Responsible for new product and merchandising launches within their
scope of responsibility.
Utilizes strong assessment skills to continually inspect everything
from the sales behaviors to the product knowledge of their Store
Manager and sales teams and partners with leadership on change
efforts as needed.
Proactively identifies issues, builds action plans and seeks
opportunities to grow their business and increase customer
Provides subject matter expertise on all store functions, including
the Spectrum Store Customer Experience (SSCE), Spectrum products,
pricing plans, promotions, service features and visual standards,
as well as those of competitors.
Consistently meets or exceeds operational and expense management
standards, including store appearance, inventory and appropriate
levels of staffing, while minimizing or eliminating losses to the
company in their location.
In partnership with Territory Manager, builds employee engagement
and a high performing team by recruiting, training and retaining
the best talent within their span of control.
Provides coaching, feedback and directions to their teams to
empower them to achieve their key performance metrics through
multiple forums; one-on-ones, team huddles and department
Creates an environment of continuous learning, role playing and
development where employees are able to enhance their skills and
maximize their potential and success through coaching, training,
and objective performance management, including the progressive
Maintains strong working relationships with leadership, the
operations team and peers, working as a team to build a culture of
Implements and enforces cash management policy, work order controls
and completing timely audits of their Spectrum store.
Provides guidance, monitors and manages strict enforcement of all
company policies and procedures, including active participation in
Charter 's EEO program.
Evaluates and analyzes the impact of business events on their
Spectrum Store activity, responds accordingly and provides
leadership with frequent updates on key events.
Assists with Territory Manager; functions and performs other duties
as requested by management necessary.
Ability to read, write and speak the
English language to communicate with employees, customers and
suppliers, in person, on the phone and by written communication in
a clear, straight-forward and professional mannerProven ability to
build a strong sales culture and high-performing team, while
demonstrating strong customer orientationBuild good partnerships
within all areas of the organization by exhibiting excellent
interpersonal leadership, influencing and presentation
skillsSignificant time working inside a destination-style shopping
environmentA proven ability to lead others and motivate them to
succeed in a goal and incentive based work environmentSolid
experience in launching and managing multiple projects
simultaneously and providing status updates on their successHistory
of identifying trends and risk and effectively communicating those
to their leadersDetail oriented and a good problem solverAbility to
prioritize, organize effectively and work independentlyProven
ability to handle change managementArticulates a passion for
delivering a great customer experience during multiple roles in
their careerHigh comfort level with personal technology, such as
mobile devices and personal video platformsKnowledge and ability to
use computer and software applicationsEducation
Bachelor 's Degree or equivalent work experience
Ability to make qualitative judgments
Experience in implementing sales training and employee development
Knowledge of identifying trends, risks and communicating those to
RELATED WORK EXPERIENCE
3-5 years: Management experience
1-3 years: Telecommunications/wireless experience
5-7 years: Sales/Customer Service experience
Exposure to moderate noise level
Work hours and travel to multiple locations as business needs
Handle a physically demanding job, lifting up to 35 lbs.
Stand for prolonged periods of time
Professional attire and appearance
Valid driver 's license and ability to meet Charter 's motor
vehicle requirements SRL513 300323-1 300323BR
Keywords: SPECTRUM, Albany , Area Manager, Retail Stores, Hospitality & Tourism , Albany, New York
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