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Customer Service Representative, US Remote - Albany

Company: 3m
Location: Albany
Posted on: January 16, 2022

Job Description:

b'Job Description:/nCustomer Service Representative/nCollaborate with Innovative 3Mers Around the World/nChoosing where to start and grow your career has a major impact on your professional and personal life, so it/xe2/x80/x99s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers./n/xe2/x80/x9cThe impact 3M has on people/xe2/x80/x99s lives and communities around the globe is amazing. As the leader of 3M/xe2/x80/x99s global community giving, I am incredibly proud to be part of and work alongside 3Mers, community partners and customers committed to making positive social change./xe2/x80/x9d /xe2/x80/x93 Michael Stroik, director of 3Mgives/nThis position provides an opportunity to transition from other private, public, government or military environments to a 3M career./nThe Impact You/xe2/x80/x99ll Make in this Role/nAs a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:/n * Acts as the primary liaison with 3M customers/n * Communicates clearly and professionally with 3M personnel by telephone and/or written correspondence/n * Educates and informs the customer of various processes and directs customers to appropriate resources/n * Develops and leads improvements and/or solutions to work processes and tools/n * Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues/n * Resolves non-routine and difficult customer complaints and ensures response to product and service inquiries - Has knowledge and understanding of the current processing systems and can provide service to internal and external customers/n * Handles internal and external inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify and implement service solutions/n * Improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems/n * Participates in and maintains a quality service culture within the Customer Account Management Team/nYour Skills and Expertise/xc2/xa0/nTo set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:/n * Bachelor/xe2/x80/x99s degree or higher (completed and verified prior to start) from an accredited institution/n * One (1) combined year of experience engaging, servicing or selling to customers, clients, and/or a direct experience in a 3M Customer Services role in a private, public, government or military environment/nAdditional qualifications that could help you succeed even further in this role include:/n * SAP system experience is preferred/n * Knowledge or experience within Customer Services role and responsibilities/n * Experienced with cross-functional project leadership preferred/n * Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems/n * Ability to follow through with commitments and show concern for the needs of others/n * Excellent oral and written communication, including presentation skills/n * Clear and conceptual thinking ability; excellent judgment and discretion/n * Prefers to stay busy with a full workload and enjoys meeting challenges/n * Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines/nLocation:/xc2/xa0 Remote may be an option/nSchedule: Monday to Friday /xe2/x80/x93 7 am to 6 pm (8-hour shift within that time block)/nTravel: May include up to 10% domestic/nRelocation Assistance: Is not authorized/nMust be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)./nSupporting Your Well-being/xc2/xa0/n3M offers many programs to help you live your best life /xe2/x80/x93 both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope./xc2/xa0/nResources for You/xc2/xa0/nFor more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers./xc2/xa0/nLearn more about 3M/xe2/x80/x99s creative solutions to the world/xe2/x80/x99s problems at or on Twitter @3M./nResponsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties./nOur approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M/xe2/x80/x99s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work./nPay & Benefits Overview: is an equal opportunity employer./xc2/xa0 3M/xc2/xa0 will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status./nPlease note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly./n3M Global Terms of Use and Privacy Statement/nCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms./nPlease access the linked document by clicking here [[select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.'

Keywords: 3m, Albany , Customer Service Representative, US Remote - Albany, Hospitality & Tourism , Albany, New York

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