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Hotel Front Desk Clerk

Location: Cooperstown
Posted on: May 16, 2022

Job Description:

Job DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:$13.20 - $13.50 hourlyResponsibilities:

  • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Mitigate customer complaints as neededQualifications:
    • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
    • Has previous experience or working knowledge of Microsoft Office and reservation management systems
    • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
    • Comfortable taking telephone calls and mitigating stressful situations
    • Must have graduated high school, received a GED or equivalentAbout CompanyBest Western hotel in Cooperstown, NY. Baseball Hall of Fame hometown hotel needs friendly, smiling faces to greet our guest. Come join a winning team!

Keywords: BEST WESTERN COOPERSTOWN, Albany , Hotel Front Desk Clerk, Hospitality & Tourism , Cooperstown, New York

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