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Guest Services Specialist

Company: Pioneer Savings Bank
Location: Queensbury
Posted on: June 25, 2022

Job Description:

Job DescriptionTITLE: Guest Services SpecialistLOCATION: QueensburyREPORTS TO: Branch Manager CLASSIFICATION: Part Time, Non-ExemptAVAILABILITY: 30 hours per week, Monday-Friday 10:00am-4:30pm, Saturday 8:30am-12:30pm *One Saturday per month in Malta office Pioneer remains committed to ensuring our organization is a safe place to work and do business. While focusing on the health and safety of our employees and the communities that we serve, Pioneer requires all employees, including new employees joining our company, to be fully vaccinated against COVID-19. Position Summary:Initiates sales of various branch services and amenities including, but not limited to, the exchange of cash and/or negotiable items, parcel materials, postage and mailings, merchant gift card sales, copy services etc. based on interaction of Bank consumers. Guest Service Specialists should deliver quality customer service and consultatively recommend Bank products and other amenities. This includes assisting and responding to customers and prospects on the phone, as well as in person.Essential Job Functions:

  • Deliver first-class concierge customer service to consumers consistently.
  • Wait on customers and process their transactions, including Deposits/withdrawals to accounts, payments on loans, check cashing, Money order purchases, etc. Handle auxiliary requests regarding non-deposit products and services.
  • Sell loan services, interview loan applicants, preliminarily process loan applications for all loans, except mortgages.
  • Recommend, sell, open, maintain, service, close and renew (if appropriate), all types of deposit services.
  • Recommend/refer investment options and insurance products.
  • Recommend, sell, and service other consumer merchandise & services available through the Shop at Pioneer.
  • Perform computer transactions to affect the customer's accounts when transactions are made.
  • Calculate and count change and/or monies due from customers, based on the transactions they request.
  • Promote & sell Bank services and products to customers in a consultative manner.
  • Perform daily proof of transactions and cash.
  • Lease, provide access to and close safe deposit boxes.Education & Experience:
  • A high school graduate or GED required or current high school student anticipating graduation.
  • Recent Retail and/or cashier/teller experience preferred.
  • Prior experience with Retail sales strongly preferred.As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicants race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Keywords: Pioneer Savings Bank, Albany , Guest Services Specialist, Hospitality & Tourism , Queensbury, New York

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