Assistant Store Manager - Apparel
Company: House of Sport
Location: Latham
Posted on: March 19, 2023
Job Description:
DescriptionHouse of Sport by Dick’s Sporting Goods is more than
just a store, it’s a destination, an experience, a place where
athletes can experiment and play. A house devoted to sport where
our community can gather and be inspired. We are fundamentally
changing retail by elevating these experiences, delivering first in
class service, obsessing over our athletes, inspiring our
teammates, and challenging retail norms. The
Assistant Store Manager - Apparel is responsible for driving the
highest level of brand and operational excellence throughout the
store by ensuring our teammates are executing the DICK’S common
purpose both while tasking and delivering a hassle-free, engaging,
athlete-first service. They ensure this by strategically delegating
and trusting their team to get the job done and ensure the company
vision is executed. They are directly involved in creating a
high-energy, highly-engaged workplace; determined to foster and
develop a team who knows they are valued, recognized, invested in,
and aware of how their contribution positively impacts the
organization. Although they are agile and hyper focused on the
business, the Assistant Store Manager - Apparel knows how to slow
down when their teammates need them; taking time to listen
uninterrupted, empathize, and demonstrate respect. Regardless of
the priority at hand, newly delivered strategy, or event / task
that needs to be executed, the Assistant Store Manager stays
engrossed in teammate development and wellness, financial metrics,
and short/long term planning as well as maximizing profitability
through quality merchandise presentation.
GREAT PLACE TO WORK
Hires and builds a strong team with
in the Apparel Department (i.e., Footwear & Apparel) by partnering
closely with the Selling & Service Director to create targeted
hiring strategies based on talent expertise needs, diversity, or
availability gaps; leverages Store AA to source applicants in the
applicant tracking system. Responsible for managing the team in the
Footwear & Apparel Department Directly involved in selecting the
team by conducting interviews with candidates, providing a strong
recommendation to the leadership team based on interactions with
candidates, and developing Leads who are equipped to participate in
the interview process; may be required to make the final hiring
decision on candidates Builds a people-first culture by
consistently connecting with every teammate and building trust;
actively listens and dedicates time to their development and career
interests; stays invested in their well-being and seeks to
understand any roadblocks (personally and professionally) they can
help remove or overcome together Uses creativity, out-of-the box
ideas, and recognition programs to build a high-energy environment
with highly engaged teammates (e.g., contests, interactive boards,
etc.) Coaches and develops oneself and others by infusing learning
into day-to-day leading; places an equal priority on development
and accountability through motivation, hands-on coaching, regular
exposure, and stretch assignments; builds development plans in
partnership with teammates when necessary Holds regular (un)planned
check-ins with hourly teammates to ensure they are feeling seen,
valued and voices are heard
; ultimately ensuring open and transparent communication Ensures
that the Softlines Departments meet all merchandising standards
including, but not limited to: merchandise exposure, visual,
pricing, signage, etc. Provides feedback to HoS Directors,
recommending product relevant to local customer as well as
inventory level concerns. Ensures stockrooms are monitored to
ensure all product can be merchandised and available on the sales
floor for customers.
GREAT PLACE TO SHOP
Leads by example; is friendly,
engaging, available and genuinely wants to help every athlete With
the guidance of the HoS Directors, plans, organizes, and controls
for 90 days out using effective tools and processes to achieve key
milestones, tasks, events and commitments aligned with
organizational goals and needs; anticipating potential roadblocks
and adjusting quickly in the moment Actively participates in weekly
meetings by conducting data dig recaps, identifying challenges, and
providing recommendations to address opportunities Regularly
involves Leads when strategizing upcoming plans by teaching them
how to pull and interpret data then creating opportunities for them
to present metrics with improvement recommendations during intact
meetings Ensures transparent communication amongst teammates by
leveraging tools to keep tasks, assignments, and deadlines
organized (e.g., Game plan binder, communication board, monthly
calendars, etc.) and Company initiative, programs and promotions
Assists with workforce management by handling last minute schedule
changes or call offs to ensure the team in store is equipped to
provide athletes with a hassle-free shopping experience Manages
Apparel and Footwear department scheduling, directing workflow,
daily teammate assignments, and monitoring project status. Partners
with HoS Directors to ensure long-range management of the workforce
(e.g., receiving coaching and guidance on how to develop robust
30,60,90-day event preparation plans) Closely partners with the
in-store Visual Merchandising Team on Game Plans and strategic
product placement every season to ensure visual standards are met
and company strategies are being maximized.
GREAT PLACE TO INVEST
Regularly interprets finances and
operational metrics (e.g., balance scorecard, P&L, Interna,
etc.), making connections to behaviors and in turn developing
actionable steps for improvement or new opportunities Drives sales
and profitability through report analysis. Understands and can
identify key financial impacts of metrics such as UPT, Conversion,
average ticket value, etc. Promotes company programs including
warranty sales, Scorecard (loyalty program), private-label credit
cards, and other seasonal promotions Drives the vision of the
organization and store by helping teammates understand how their
responsibilities and actions directly align to the common purpose
and overall performance and success of the company; motivates and
inspires while setting expectations to bring out the best in
everyone Makes process connections to understand the root causes,
and develops a solution / conclusion on how to address or mitigate;
bringing forth the right level of urgency to solve a problem
COMMUNITY INVOLVMENT
Ensures store events held to increase
community involvement are executed flawlessly as well as create or
support opportunities for teammates to give back to their community
Creates a store environment where everyone feels welcome and safe
Actively recruits within the community to ensure the store’s
teammates reflect the communities that it serves
BRAND & OPS EXCELLENCE
Ensures all teammates understand
expectations around high standards by delivering ongoing training
and feedback around essential role execution; disciplined enough to
have tough conversations or make difficult talent decisions in a
timely manner. Validates that omni-channel fulfilment and in-store
programs and processes are executed to ensure athletes receive
desired products (e.g., BOPIS, ship-from-store, processing of
freight, etc.) Walks the store, holding individual and group
conversations with Leads and teammates working on assigned tasks,
proving constructive feedback and asking in-the-moment questions
that provides both guidance and education to ensure expectations
are clear, progress is being made, teammates are held accountable
for tasks assigned to them, and strategies are flawlessly executed
(e.g., game plans) Creates a hassle-free environment by identifying
changes that needs to be made in store; partners closely with the
Lead through delegation and guidance to ensures the completion of
key tasks and a successful store walk (e.g., game plans, selling
skills, recovery, cleanup, etc.) Equips teammates to become
technical experts by prioritizing knowledge transfer and
first-person teaching In addition to being the department expert,
challenges oneself to learn other areas of the business in order to
be well-rounded in product knowledge and the overall athlete
experience Qualifications
Success Profile:
3-5 years Retail Assistant Store
Manager, Department Manager (Big Box preferred) or Retail Store
Manager experience required World-class customer service skill and
interpersonal/communication skills Affinity for developing talent
Strong problem-solving ability and analytical skills Attention to
detail Flexible availability – including nights, weekend, and
holidays Ability to prepare routine administrative paperwork Must
have strong people management skills and an ability to develop
talent
Additional Compensation:
Quarterly and Annual Bonus Programs
DICK’S Sporting Goods is an Equal Opportunity Employer Committed to
Inclusion and Diversity.
Keywords: House of Sport, Albany , Assistant Store Manager - Apparel, Hospitality & Tourism , Latham, New York
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