Senior Employment Security Clerk (Hourly) - Albany

Company: State of New York
Location: Albany
Posted on: November 19, 2021

Job Description:

Minimum Qualifications MINIMUM QUALIFICATIONS Either 1. 60 or more college semester credit hours. Or 2. a high school diploma or GED AND one year of full-time work experience in customer service or its equivalent. *

• For the purposes of this employment, customer service is being defined as interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems. Preferred Qualifications: Ability to initiate and maintain relationships across a diverse set of stakeholders Duties Description STANDARD DUTIES: As an Hourly Senior Employment Security Clerk in the Unemployment Insurance Division, your duties would include any of the following: communication with claimants, employers, and Department staff to resolve discrepancies and answer questions; entering, updating and retrieving information from systems for processing unemployment insurance benefits; processing employer and benefit documents, including those involved in the hearing process; reviewing ledgers and making computations to credit charges; processing employer registration forms and addressing employer rate inquiries; examining NYS-45 returns for any discrepancies and determining employer liability; reviewing and preparing documents for high speed scanning; and other clerical duties as needed. Additional Comments Please Note: Positions in the Unemployment Insurance Division may be in-person, remote, or partially remote and partially in-person. Remote employees will be required to report in-person if directed. These positions may be subject to mandatory and/or voluntary overtime, which may include evening and weekend hours. Shift start times may vary based on operational need. IMPORTANT: All Department of Labor employees are required to be tested weekly for COVID-19 unless they are fully vaccinated. Employees who are vaccinated must provide proof of vaccine status through a secure online portal. Fingerprinting/Background Check: Some positions may require a fingerprint/background check. If the position you applied for requires fingerprinting, you will be advised at the time of your interview. There is no cost to candidates, fingerprinting fees are paid for by the Department of Labor. Candidates being considered for appointment will be provided a pre-paid code and instructions after the interview. Pending Funding Approval

Keywords: State of New York, Albany , Senior Employment Security Clerk (Hourly) - Albany, Human Resources , Albany, New York