Coordinator of Training and Onboarding (CVSS)

Company: Family Services Inc.
Location: Poughkeepsie
Posted on: February 16, 2026

Job Description:

Job Description Job Description Title: Coordinator of Training and Onboarding (Center for Victim Safety and Support) Salary: $63,000 annual Status: Full-time, Exempt, 40 hours weekly Supervisor: Associate Director of CVSS Function: Under the direction of the Associate Director, the Coordinator manages and supervises assigned program activities in accordance with agency policies and procedures; supervises interns and volunteers and develops program initiatives to increase the capacity of the agency to fulfill its mission. Qualifications: Bachelor’s degree in human services or related field. Minimum three (3) years’ experience in a victim services program Supervisory experience a plus. Previous experience in administration and program development with strong organizational, interpersonal, and computer skills a plus. Position Responsibilities: Provide overall coordination and oversight of intern and volunteer program within CVSS. Provide training, onboarding, supervision, and guidance to interns and volunteers working with victims of domestic violence, sexual assault, and other crimes so that clients and the community receive timely, appropriate services. Act as liaison to local colleges to recruit and supervise interns. Coordinate and deliver new staff/intern/volunteer training and onboarding and quality assurance for new and current CVSS staff members, interns, and volunteers alongside CVSS Leadership Team. Take an active role as part of the Leadership Team for the Center for Victim Safety and Support attending weekly and monthly leadership meetings sharing ideas and input for team growth and program development and organization. Facilitate staff, intern, and volunteer ongoing professional development through training and supervision, working with other supervisors to ensure all staff are appropriately trained to meet agency requirements, all regulations and funding requirements. Assist with recruiting, interviewing, recommending, or hiring, and maintaining adequate staff. Participation in supervisor on backup on call rotation. Act as a member of CVSS Leadership and attend weekly and monthly leadership meetings. Generate and maintains required records, reports and statistical data for the program and ensure that all supervisees comply with agency policy and procedures and meet deadlines in a timely manner. Review and ensure all intern/volunteer documentation including daily and monthly activity reports, timecards, and client data is accurate and complies with funding sources’ standards. Facilitate staff, intern, and volunteer professional development through training and supervision, working with other supervisors to ensure all staff are appropriately trained to meet agency requirements, all regulations and funding requirements. In conjunction with the Associate Director, facilitates program development and new initiatives including grant writing related to assigned programs and agency initiatives. Participate in and initiate program outreach to the community and expand service reach by researching community organizations and providing community outreach through presentations. Assist with fundraisers and special events (some of these may be outside agency hours of operation). Maintain quality assurance procedures, including creation of policy and procedure manuals, monitoring and evaluating the quality of services and programs. Completion of staff performance appraisals to ensure that assigned programs meet agency and regulatory bodies’ standards. Complete and maintain training certification as NYS DOH Rape Crisis Counselor. Complete NYS Mandated Reporter training; report any behavior or implication of behavior of child abuse to the appropriate authorities. Other duties as assigned based upon the need of program or agency Skills and Abilities: Knowledge of the principles and practices of supervision. Excellent administrative skills. Possess ‘out of the box’ thinking and resourcefulness. Ability to work effectively when under extreme pressure. Possess compassion and empathy. Essential Requirements: Must be able to get to and from various work locations throughout the day and during on call hours. Must have a cell phone willing to use for work (will be reimbursed), with effective coverage for the Dutchess County area. Must be reachable outside of regular office hours as needed and have the ability to work irregular hours on short notice Benefits: Medical, dental, and vision coverage. 403(b) retirement plan with employer match up to 5%. Generous paid vacation, holiday, sick and personal time (2 weeks’ vacation to start, 13 paid holidays per year, 12 sick days per year and 4 personal days per year). Time is accrued based on hour worked. Employee assistance program (EAP). Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off. Group term life and long-term disability insurance. Supplemental life insurance & accidental death and dismemberment coverage (AD&D), supplemental insurance through Aflac. Pet insurance. Our Mission: Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger safer Hudson Valley. Our Values Integrity - Being honest and trustworthy Compassion – Extending empathy and understanding to others Hope - Believing in the strength of the human spirit and heart, to emerge and thrive in the face of challenge Diversity – Promoting a vison of community comprised of wide-ranging assets Respect - Treating all individuals with dignity and without judgement Community - Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives Justice – Promoting social and economic equity and fairness Quality – Striving for excellence in every aspect of our work Work Environment – Family Services Inc. Center for Victim Safety and Support is a 24-hour crisis center and has open office hours Monday through Friday, 9a-5p. The Coordinator of Training and Outreach will spend most of their time interacting with staff, working on a team and independently, overseeing staff activities and documentation, initiating community outreach, completing administrative responsibilities, and participating in meetings and supervisions. Family Services, Inc. complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@familyservicesny.org. Family Services is an equal opportunity employer. We follow federal, state, and local laws prohibiting discrimination in hiring and employment. Must be authorized to work in the United States without work sponsorship. Powered by JazzHR Vsq0cqYaXL

Keywords: Family Services Inc., Albany , Coordinator of Training and Onboarding (CVSS), Human Resources , Poughkeepsie, New York