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Technical Consultant - Diagnostics - North NJ, West CT and Westchester County, NY

Company: Abbott
Location: Albany
Posted on: January 17, 2020

Job Description:



At Abbott, diverse ideas, perspectives, and expertise allow us to create life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

We have an exciting opportunity for a Technical Consultant within our Abbott Rapid Diagnostics Infectious Disease (ARDx- IDDM) business located in NJ, CT & NY. In this field-based role, the incumbent will assist ARDx IDDM customers with setup and installation of their instruments/tests providing technical training and support, including troubleshooting and validations (as required), for ARDx IDDM products. This position will assist Account Executives with evaluations, demonstrations and the activation of new accounts, retaining at-risk and VIP customers, provide maintenance of established accounts, and contributing to the growth of existing accounts. This position will also provide education of the clinical utility of our products in the laboratory and/or Point-of-Care setting as needed.

Abbott Rapid Diagnostics (formerly Alere) is part of Abbotts Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

* Provide on-site technical and clinical training on all Abbott Infectious Disease products, including instruments and visual read tests.

* Provide on-site customer assistance in the performance of validation studies in compliance with local, state, and federal regulations, including CLIA, CAP, COLA, and TJC, on all ARDx- IDDM products as applicable.

* Work with Technical Support to provide troubleshooting support as needed which may include additional customer training.

* Independently perform pro-active account follow up as assigned or as prescribed in departmental SOPs.

* Assist Sales with in-servicing and continuing education in key accounts to ensure correct technique is maintained and that the medical/lab staff understands the clinical utility and benefit of rapid turnaround time of the product(s).

* Assist with product training of sales, marketing and technical service staff.

* Proactively identify at-risk accounts to Technical Services and to the appropriate Account Executive/Strategic Business Executive/Regional Director and recommend strategies and suggestions to retain such accounts. Responsible for identifying sales opportunities within accounts, both for new products and expansion of current products

* Present professional educational programs to medical and laboratory staff as needed.

* Attend and participate in company and professional meetings, including conference and webinar calls.

* Communicate to peers new advances or changing trends identified in the healthcare marketplace.

* Performance may be assessed using a combination of the On-TRACC Program, including open communication with management, customer satisfaction, account retention, account growth, AE satisfaction and other relevant criteria.

* Requires at least 50% travel, and may average as much as 70% travel, occasionally with less than a weeks notice. Occasional weekend travel may be required.


* Bachelor of Science degree in Medical Technology or Bachelor of Science Degree in Nursing from an accredited college or university

* Registered Medical Technologist or Registered Nurse in state of residence.

* Minimum of 5 years continuous experience as a Medical Technologist in a clinical lab environment or as a Registered Nurse in a critical-care or infectious disease environment.

* At least one year of related implementation or Point-of-Care-Testing experience

* Competent in computer operation including Microsoft Word, Excel, PowerPoint, and Outlook in addition to .pdf files.

* Outstanding written and verbal communication skills, including a demonstrated ability to clearly and effectively teach complex subjects to a diverse audience.

* Ability to work with a variety of people on multiple tasks is critical.


* Management, supervisory, or POCC experience preferred.

* Advanced degrees and/or Sales experience preferred.

* 5 years of Medical Technologist or Registered Nurse experience.

* Strong knowledge of the diagnostic industry.

* Proven excellence in customer service, training and troubleshooting skills. Familiarity with infectious disease, point-of-care testing, and an understanding of sales is highly desirable.

* Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner.


At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.


We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to

Keywords: Abbott, Albany , Technical Consultant - Diagnostics - North NJ, West CT and Westchester County, NY, IT / Software / Systems , Albany, New York

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