AlbanyNYRecruiter Since 2001
the smart solution for Albany jobs

Rep 1, Spectrum Mobile

Company: SPECTRUM
Location: Guilderland
Posted on: February 24, 2021

Job Description:

At A GlanceFull-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.Competitive hourly rate of $18.00. Shifts starting @ 11am or later, receive an additional $.75 cent differential.This position is onsite at the call center in Schenectady, NY.Are you ready for something new?No matter your background, our training program can put you ahead of the curve on all the latest technology. We'll help you develop the skills to be comfortable and adaptable troubleshooting all kinds of technical mobile issues. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers' service histories are available for future Representatives. If you're ready to grow your skills, this is a role with a lot of potential.What is the Mobile Representative role?It's about building relationships and turning the knowledge you gain in training into customer service wins. Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.It's about learning and growingThis may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month. After that, you'll be ready to troubleshoot customer-facing systems like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you up-to-date on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.With a deliberate path to successWe believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum.The benefits are clearIn addition to the core benefits - industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off - we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.What is takes to get startedThe minimum requirements for Mobile Representatives are:Ability to read, write, speak and understand EnglishHigh School Diploma or GED

For more information on Spectrum's benefits, please click .

Keywords: SPECTRUM, Albany , Rep 1, Spectrum Mobile, IT / Software / Systems , Guilderland, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Junior Full Stack Developer
Description: Revature is looking to hire over 300 Junior Full Stack Developers in the next 4 weeks. As the fastest growing employer of emerging tech talent, we recruit all across the country. ONE DAY SOMEONE IS GOING (more...)
Company: Revature
Location: Albany
Posted on: 03/6/2021

Application & Database Architect
Description: Application Database Architect East Haven, CT for Town Fair Tire Centers, Inc. to design system, determine system architecture recommend components according to company requirements.
Company: Bridgeport, CT Area Jobs
Location: Bridgeport
Posted on: 03/6/2021

Senior Full-stack Developer (Customer Engagement Solutions)
Description: OverviewAt Perficient you'll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you'll do it with cutting-edge (more...)
Company: Perficient
Location: Hartford
Posted on: 03/6/2021


Technical Architect - Life Sciences / Pharma
Description: OverviewAt Perficient you'll deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you'll do it with cutting-edge (more...)
Company: Perficient
Location: Hartford
Posted on: 03/6/2021

Front End Developer (Entry Level)
Description: Revature, a fast growing employer of emergency technology is looking for entry level candidates with a curiousity towards IT to train as Front End Developers entry level . br What We Are Looking For (more...)
Company: Revature
Location: Danbury
Posted on: 03/6/2021

Front End Developer (Entry Level)
Description: Revature, a fast growing employer of emergency technology is looking for entry level candidates with a curiousity towards IT to train as Front End Developers entry level . br What We Are Looking For (more...)
Company: Revature
Location: Albany
Posted on: 03/6/2021

Kubernetes Software Engineer
Description: Job Title: Kubernetes Software Engineer br Company Description br Technergetics is a US-based company headquartered in Utica, NY, with staff throughout the country. Utica is a hub of cutting-edge (more...)
Company: Technergetics
Location: Utica
Posted on: 03/6/2021

25B Information Technology Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br If you've ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and (more...)
Company: Army National Guard
Location: Bridgeport
Posted on: 03/6/2021

Java Developer
Description: Infosys is seeking a Java Developer.--This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements (more...)
Company: Infosys
Location: Hartford
Posted on: 03/6/2021

INTERN - TECHNICAL DOCUMENT REVIEWER
Description: OverviewFair-Rite Products Corp., located in Wallkill, New York, has a unique opportunity for someone with a technical background
Company: The Council of Industry
Location: Wallkill
Posted on: 03/6/2021

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Albany RSS job feeds