Rep 1, Spectrum Mobile
Company: SPECTRUM
Location: Guilderland
Posted on: February 24, 2021
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Job Description:
At A GlanceFull-time entry-level to mid-level customer service
roles troubleshooting and resolving mobile customer technology and
service issues, including repair, billing, and accounts.Profile: A
tech-savvy problem solver who can multitask to repair a variety of
services and equipment. Mobile Representatives use patience and
effective communication skills to uncover customer needs, answer
questions, and leave a positive impression on customer
interactions.Benefits include fully paid training and time off,
comprehensive health packages, retirement savings, free Spectrum
services where available, and more.Competitive hourly rate of
$18.00. Shifts starting @ 11am or later, receive an additional $.75
cent differential.This position is onsite at the call center in
Schenectady, NY.Are you ready for something new?No matter your
background, our training program can put you ahead of the curve on
all the latest technology. We'll help you develop the skills to be
comfortable and adaptable troubleshooting all kinds of technical
mobile issues. Your dedication and resourcefulness, paired with the
strength of our products and services, keep services flowing and
customers satisfied. Your attention to detail is essential; you'll
keep a record of actions taken and create documents that ensure
your customers' service histories are available for future
Representatives. If you're ready to grow your skills, this is a
role with a lot of potential.What is the Mobile Representative
role?It's about building relationships and turning the knowledge
you gain in training into customer service wins. Mobile
Representatives make a real difference to their customers and the
company, providing over-the-phone support on a wide range of mobile
products and services, including accounts and billing, diagnostics,
enhancements and repairs. You will have advanced diagnostic tools
to help you address technical inquiries and get services running
smoothly, talking customers through fixes you can make together. If
an issue calls for extra attention, bring in additional internal
support to get things back on track. Understanding the products and
your customers' sense of urgency will help you create a satisfying
customer experience.It's about learning and growingThis may be new
for you, but the journey is all mapped out. There's a lot to learn,
and our thorough, fully paid training can make you an authority on
Spectrum's Mobile products and services in about a month. After
that, you'll be ready to troubleshoot customer-facing systems like
a pro. The industry moves quickly; to stay on top of it, we provide
training updates to keep you up-to-date on our newest products,
services, and upgrades so you'll be ready for any question that
comes your way. One-on-one time with department leaders and
additional support give you everything you need to create a
streamlined process for your customers and yourself.With a
deliberate path to successWe believe the best people to lead are
those who have been down the same road before. Most of our
supervisors started as Representatives themselves, so they know
exactly what kind of support will help you grow into a successful
employee. With well-established career paths across multiple lines
of business, advancement is a very real and achievable goal. Make
your first move toward a long and rewarding career with
Spectrum.The benefits are clearIn addition to the core benefits -
industry-leading retirement savings and 401(k) plans, comprehensive
health care insurance options, dental and vision plans, flexible
spending, family leave, and paid training and time off - we offer
free Spectrum products and services where available, education
assistance tuition reimbursement, employee discounts, and a
selection of other programs to support team members and their
families.What is takes to get startedThe minimum requirements for
Mobile Representatives are:Ability to read, write, speak and
understand EnglishHigh School Diploma or GED
For more information on Spectrum's benefits, please click .
Keywords: SPECTRUM, Albany , Rep 1, Spectrum Mobile, IT / Software / Systems , Guilderland, New York
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