Telecommunication Administrator

Company: IMRI
Location: Albany
Posted on: April 23, 2024

Job Description:

Telecommunication Administrator
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Location: Albany, New York
Posted: 02/28/2024
Location Name: Albany
Wage Max: 120,000.00
Wage Min: 110,000.00
Position Type: Full-Time
COMPANY OVERVIEW
Join our award-winning team at Information Management Resources, Inc. (IMRI), a small business leader in the technology industry known for our commitment to innovation, excellence, and authenticity. Founded in 1992, IMRI has been at the forefront of delivering advanced cybersecurity and IT solutions, safeguarding organizations against evolving threats. We have built a reputation for our expertise in Cybersecurity, Digital Transformation, Strategic Business Consulting, and Staff Augmentation. Guided by our core values of innovation, excellence, and a solution-driven mindset, we have served a diverse portfolio of customers that includes federal agencies, state and local governments, and Fortune 1000 companies.
At IMRI, we recognize the integral part our employees play in our ongoing success. To support this, we offer a comprehensive benefits package, tailored to meet the individual needs of our employees. We are committed to promoting their overall well-being and equipping them with the necessary tools to flourish in their careers. We welcome you to be a part of our ongoing mission as we continue to navigate the digital landscape, committed to empowering organizations with our innovative solutions.
Relevant Functions
--- Manage telecommunications systems and equipment, including but not limited to phone systems, voicemail, and video conferencing equipment and call centers.
--- Troubleshoot and resolve telecommunications (Teams) issues reported by end-users, including issues related to call quality, connectivity, and equipment malfunctions.
--- Maintain inventory and asset tracking of telecommunications equipment and manage vendor relationships for telecommunications services and equipment procurement.
--- Develop and maintain telecommunications policies and procedures to ensure compliance with industry regulations and company standards.
--- Coordinate and manage telecommunications projects, including planning, budgeting, scheduling, and reporting on project status to stakeholders.
--- Conduct regular telecommunications performance evaluations and provide recommendations for improvements.
--- Monitor and analyze telecommunications usage and expenses to identify cost-saving opportunities and optimize telecommunications resources.
--- Maintain telecommunications documentation, including user guides, system manuals, and operational procedures.
--- Manage and maintain the agency's Microsoft Teams environment, including user accounts, policies, and settings.
--- Provide guidance and mentorship to staff on the use of Teams and other collaboration tools.
--- Stay up to date on emerging telecommunications technologies and trends and provide recommendations for adopting new technologies and processes to improve efficiency and effectiveness.
Relevant Technologies
--- Teams; Audio Codes SBC; Audio Codes Phones; Audio Codes OVOC; Windows Server 2019, 2022; SIP
EQUAL EMPLOYMENT OPPORTUNITY
EEO/Affirmative Action Statement and Non-Discrimination Policy IMRI is an Equal Employment Opportunity employer committed to maintaining a non-discriminatory, diverse work environment. In accordance with Title VII of the Civil Rights Act of 1964, Section 503 of the Rehabilitation Act of 1973, Vietnam Era Veteran's Readjustment Assistance Act of 1974 (VEVRAA), Americans with Disabilities) (ADA), and other federal, state, and local anti-discrimination laws, IMRI does not unlawfully discriminate against any person on the basis of race, color, religion, sex, national origin, ancestry, genetic information, age, marital status, sexual orientation, physical or mental disability, or status as a special disabled veteran or other veteran. IMRI will take affirmative action to assure equal opportunity for employment is provided with regard to all personnel actions. This is including but not limited to: recruitment, selection, compensation, benefits, training, promotion, demotion, layoff, termination and all other terms and conditions of employment.
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Keywords: IMRI, Albany , Telecommunication Administrator, IT / Software / Systems , Albany, New York