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Field Service Team Lead (Syracuse Service Area)

Company: Honeywell
Location: Albany
Posted on: May 12, 2024

Job Description:

Innovate to solve the world's most important challengesThe future is what you make it. -
When you join Honeywell, you become a member of
our global team of thinkers, innovators, dreamers and doers who make the things
that make the future. -
That means changing the way we fly, fueling jets
in an eco-friendly way, keeping buildings smart and safe and even making it
possible to breathe on Mars. -
Working at Honeywell isn't just about developing
cool things. That's why all of our employees enjoy access to dynamic career
opportunities across different fields and industries. -
Are you ready to help us make the future?
The Honeywell Building Solutions East region
service organization seeks a Field Service Supervisor to oversee the team
supporting key customers in the New York area based out of Syracuse, NY. This
is a hands-on role pivotal in the successful delivery of services to the State
of New York and other customers.
You will apply your leadership skills to drive
team performance and customer service delivery levels. You will ensure
engagement in new opportunities for market penetration, team deployment and
sales growth through close collaboration with the account managers. You will
liaise with multiple factions to help prevent and resolve customer problems and
explore additional revenue-generating opportunities. You will drive and improve
reporting procedures on financial results, targets and budgets. You will lead
quick and effective closure of any improvement opportunities. You will define
team expectations and communicate those to stakeholders. You will act as mentor
to train and develop future leaders.The salary range for this position is $79,200.00 - $119,000.00. -
The actual base salary offer will depend on a variety of factors including
experience, education, geography and other relevant factors.KEY RESPONSIBILITIES:

  • Supervise team activities and performance while maintaining hands on delivery activities.
  • Develop team and team members.
  • Identify opportunities for operational improvement through performance and business growth.
  • Assign and supervise service, spot and project work.
  • Collect, reconcile and report operational metrics to the SBL and the customer liaison.YOU MUST HAVE:
    • Technical certificate in the electrical, controls or IT related field or 5 years of experience working in HVAC, fire alarm and/or security systems domain.
    • 2 years of contract or project
      experience -including financial oversight.
    • Excellent communication skills with customers, leadership and peers.WE VALUE:
      • Bachelors or Advanced degree.
      • Previous sales or customer success experience.
      • Demonstrated ability to influence at varying levels across the organization.
      • Demonstrated ability to operate independently and collaborate with key stakeholders.
      • Ability to use experience to appropriately apply the established standards.
      • Demonstrated ability to effectively lead and develop a team.Additional Information
        • JOB ID: HRD229751
        • Category: Customer Experience
        • Location: 14 Columbia Circle STE 103,Albany,New York,,United States
        • Exempt
        • Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Albany , Field Service Team Lead (Syracuse Service Area), IT / Software / Systems , Albany, New York

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