Data Analyst

Company: Robert Half
Location: Poughkeepsie
Posted on: January 29, 2026

Job Description:

Job Description Job Description We are looking for a skilled Data Analyst to join our team in Poughkeepsie, New York. In this long-term contract role, you will play a key part in managing critical processes, analyzing data, and driving continuous improvements across various organizational systems. The ideal candidate will have a strong analytical mindset, excellent communication skills, and proficiency in tools such as ServiceNow. Responsibilities: • Coordinate and manage incident, request, major incident, and problem processes to ensure timely resolution and accurate documentation. • Lead high-priority incident management efforts, including facilitating bridge calls and providing updates to stakeholders. • Conduct thorough reviews of major incidents and implement corrective actions to prevent recurrence. • Oversee change management processes by reviewing requests for risk, completeness, and adherence to implementation standards. • Facilitate organizational meetings, preparing and sharing agendas, and ensuring compliance with established policies. • Conduct post-implementation reviews for high-risk and failed changes to identify improvement opportunities. • Develop and manage workflows, catalog items, and record producers for common data requests. • Identify opportunities for process automation and continuous improvement to enhance organizational efficiency. • Maintain and update documentation, knowledge bases, and policies to support governance and compliance. • Build and nurture strong relationships with technical teams, business units, and external vendors to ensure seamless collaboration.• Solid understanding and hands-on experience with organizational frameworks and governance processes. • Demonstrated expertise in managing processes such as incident resolution, change management, and problem-solving. • Proficiency in using ServiceNow for workflow creation, data tracking, and process management. • Exceptional communication skills, with the ability to facilitate discussions and provide clear stakeholder updates. • Strong analytical abilities, including experience working with metrics and KPIs to drive decisions. • Proven ability to work effectively under pressure while managing multiple priorities. • Familiarity with fraud analytics, anti-fraud strategies, and investigations to support data-driven decision-making. • Experience in identifying and implementing automation opportunities within organizational processes.

Keywords: Robert Half, Albany , Data Analyst, IT / Software / Systems , Poughkeepsie, New York