IT Support Engineer
Company: Priority Ondemand
Location: Utica
Posted on: April 2, 2026
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Job Description:
Description Description: The IT Support Engineer is a key member
of the IT team and will be primarily responsible for supporting the
end user technology environment. This is a customer facing role
providing the first line of support for the organization and highly
visible. Responsibilities include maintenance and management of
company desktops, notebooks, mobile devices, printers, servers,
network devices and other office equipment and related software. In
addition, this individual will participate in the implementation of
new hardware and software including the installation and
configuration of MS applications on the end user computers. This
position requires an in-depth knowledge of and experience working
with MS Office Suite, Office 365, One Drive, SharePoint and other
desktop applications. In addition, thorough experience configuring,
upgrading, troubleshooting desktop and laptops computers, servers,
printers, scanners, and other peripheral devices is necessary. The
successful candidate will who will be responsible for the effective
and efficient operations, including maintenance and administration,
of Windows-based, and Apple, Android computer systems. Job
Functions: • Respond to level 1 & 2 support requests in a timely
and professional manner. Communicate with clients and/or internal
staff to report, escalate and resolve system related or network
issues • Track and document work tasks, changes and issues daily in
the ticket system. • Provides IT support team with assistance in
utilizing full functionality of desktop management applications,
including asset management, remote control (via LAN, WAN and
internet) • Installs, tests, maintains, and upgrades corporate
anti-virus application, deploys Windows OS and application security
patches, hot fixes and updates. • Designs, builds, tests and
deploys application packages utilizing packaging tools and
scripting utilities. • Administer Windows Servers and Exchange
(Office 365) with an excellent understanding of Active Directory. •
Provides on-site technical support for desktop computers and
peripherals in a cross-platform environment. • Support will include
troubleshooting, repair, and installation of hardware, software,
and desktop, laptop and tablet systems. • Provide support for
mobile devices, including Android, iPhone and iPad. • Troubleshoot
Windows 7 and 10 operating systems, applications and networking
functions. • Setup and configure workstations to be used in diverse
environments, adhering to security requirements. • Support and
troubleshoot wired, wireless, and VPN connectivity for desktops,
laptops, and mobile devices. • Provide assistance to clients for
general operation of standard supported COTS software. • Provides
IT support team with assistance in utilizing full functionality of
desktop management applications, including asset management, remote
control (via LAN, WAN and internet) • Other duties as assigned
Qualifications Job Requirements: • AA degree preferred or
equivalent experience with 3-5 years of experience supporting
desktop hardware, software and strong troubleshooting skills with
the ability to gather all relevant information, identify problems,
and implement solutions quickly • 1–2 years’ experience with
Desktop Engineering and architectural support planning and strong
focus on the technical elements of desktop, Microsoft AD, and GPO •
Strong skills in general MS Office application troubleshooting •
Experience with Office 365, SharePoint, One Drive • Experience in
installation, upgrades, and support of Windows desktops •
Experience supporting End User Computing devices/BYOD/Cellular
devices • Experience supporting remote users • Understanding of
core LAN/WAN network technologies (TCP/IP, DNS, DHCP, Routing,
switches, wiring) and Firewall fundamentals • Healthcare and EMS
(Emergency Medical Services) experienced preferred Physical Skills:
• While performing the duties of this job, the employee is
regularly required to stand, talk or hear. • The employee
frequently is required to walk; sit; use hands and reach with hands
and arms. • Must have the manual dexterity to skillfully operate a
computer keyboard and other standard office equipment, such as
facsimile and telephone. • The employee must occasionally lift
and/or move up to 50 pounds. • Corrected vision in normal
range.
Keywords: Priority Ondemand, Albany , IT Support Engineer, IT / Software / Systems , Utica, New York
