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Solutions Architect (Enterprise Network)

Company: ePlus Technology Inc
Location: Albany
Posted on: November 11, 2019

Job Description:

The Solutions Architect (Enterprise Network) links business mission, strategy and processes of an organization to its IT strategy, and documents this using an architectural vision that shows how the current and future needs of an organization will be delivered by the ePlus team. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their vision. Our partnerships with leading edge technology manufacturersmany of which look to us for their own technology infrastructure needskeep us immersed across the broad spectrum of the IT ecosystem. From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more. Together with the assigned Account Executive, the individual will provide technical leadership in helping customers design and architect complex multi-technology solutions. Working with key business stakeholders and subject matter experts (SME's), you will guide our customers in navigating business transformation driven by technology innovation. Job Responsibilities: Strategic (70%) - - 20% of your time will be spent on customer premise supporting the ePlus Mission, Values and Vision - Assemble complex multi-technology solutions. Engage SMEs and Vendors when necessary to develop solution proposals. - Lead technical scoping/reviews with sales team and customers for Statement of Work (SOW) generation, planning and designing solutions for complex multi-vendor solutions - Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs) - Develop and finalize solution proposal and/or presentation of recommended solutions - Complete and author technical sections for RFP/RFI/RFQ responses - Function as primary interface for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics - Function as technical liaison and ePlus ambassador with field OEM channel sales and technical teams - Conduct knowledge transfers with colleagues and service delivery team regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc. - Assist sales team in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution - Conduct customer facing presentations on ePlus' core competencies and technical solution offerings for assigned accounts and focus areas Advisory (20%) - - Assist with developing new technology ideas, solutions, services while improving backend process - Establish credibility and trusted advisor status with ePlus' sales team and customers - Perform product evaluations and comparative deep dive analysis, and make recommendations to customers for best of breed products and offerings - Provide regular updates on latest industry trends, new product offerings and roadmaps - Develop executive level relationships and establish self as trusted advisor to customer - Participate in regularly scheduled business reviews with strategic accounts - including review of solutions deployed to date, key initiatives, and identification of improvement areas for customers IT technology and operations - Identify product or services candidates to sales and services management as new solution areas for ePlus to potentially development or investment - Complete training and maintain OEM certification(s) as requested and approved by management, in accordance with assigned focus area - Be proactive in highlighting and suggesting areas for improvement in the regional procedures, structure, reporting, etc. - Propose ideas and solutions to help improve functional areas - Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management - Focus on ensuring high levels of customer satisfaction and a differentiated experience Prospecting (10%) - - Identifying new opportunities and upside within strategic accounts - Tier 1 presales support for potential new strategic accounts to demonstrate ePlus capabilities and build customer trust - Lead design effort in RFP's for potential new clients - Assist Solutions Architect in RFP response for complex design/questions - Attend new customer prospect meetings Your Corporate Responsibilities: Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis. - Handle confidential matters and information professionally - Conduct business in a professional, competent and ethical manner - Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion - Provide services updates and forecast potential revenue, win probability, and estimated date of completion - Ensure appropriate coverage for in-process and new solution sales cycle opportunities while out of office for training, vacation, PTO, etc. - Participate in PreSales engineering calls, meetings and events - Adhere to corporate policies and procedures Education and Experience: - College degree or applicable work experience - Two or more years of experience in designing or implementing complex network or systems/storage solutions - Three or more years of experience in providing pre-sales engineering support - Certifications in applicable technology preferred Greatly Preferred Experience: - Current Cisco certifications (e.g. CCNA, CCNP, CCIE) - Additional experience with Cisco Collaboration and/or Security - 5+ years' experience in designing or implementing complex network or systems/storage solutions - 3+ years' customer-facing experience - 3+ years' working in an end customer capacity Physical Requirements of Position: Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10 - 20 pounds of force occasionally. #LI-KB1

Keywords: ePlus Technology Inc, Albany , Solutions Architect (Enterprise Network), IT / Software / Systems , Albany, New York

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