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Specialist (Research and Adjustments Team)

Company: Keybank
Location: Albany
Posted on: January 17, 2020

Job Description:

Specialist (Research and Adjustments Team)inAlbany, NYatKey Bank- CorporateDate Posted: 1/6/2020Job Snapshot

  • Employee Type: Full-Time
  • Location: 555 Patroon Creek Boulevard Albany, NY
  • Job Type: Banking
  • Experience: Not Specified
  • Date Posted: 1/6/2020About UsHeadquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.Job DescriptionABOUT THE JOB (JOB BRIEF)As part of the Client Servicing vertical of Onboarding & Servicing Technology and Operations, associates specializing in Research and Adjustments, Account Analysis, KeyNavigator, Card Support, Application Control, and NSF & OD support our clients across the team s broad areas of responsibility. As such, the chosen candidate can expect to be required to perform tasks such as (but not limited to):
    • Perform basic to complex research using various bank systems
    • Providing of deposit, check, statement and report copies
    • Research and resolution of both monetary and non-monetary differences, which occur during check, credit card processing or corporate client billing
    • Performing routine research and process transactions as requested by clients utilizing specific Enterprise Payments products.
    • Complete data entry into various bank systems
    • Provides excellent customer service to internal and external clients through the KeyValues conceptsESSENTIAL JOB FUNCTIONS
      • Recommends and implements programs to solve routine issues, improve process efficiency, quality and client experience.
      • Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to senior level or manager.
      • Typically covers a broad range of responsibilities rather than focusing on one specific role.
      • Actively participates in self-development in order to support the common team but also ones future advancement.
      • Proven ability to handle customer service inquires and diffuse difficult customer situations independentlyREQUIRED QUALIFICATIONS
        • High School Diploma or GED
        • Basic to intermediate PC and MS Office skills
        • Proven problem solving, analytical and communication skills
        • Ability to work independently or as part of the larger fast-paced and ever-changing team; all while maintaining a precise attention to detail
        • Comfortable communicating with team members, internal clients and management while maintaining a professional demeanor
        • Demonstrated ability to follow instruction as provided and utilize training to make informed decisions
        • 1+ yrs. branch, bank operations or equivalent work experience is preferredFLSA STATUS: Non-ExemptKeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.39643BR

Keywords: Keybank, Albany , Specialist (Research and Adjustments Team), Other , Albany, New York

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