AlbanyNYRecruiter Since 2001
the smart solution for Albany jobs

Virtual Experienced Tax Expert I

Company: Intuit
Location: Albany
Posted on: October 15, 2020

Job Description:

Overview If you’re a highly motivated individual with a business background and excellent communication skills, we need you to help our customers complete their taxes using TurboTax.  You’ll advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers.  You’ll also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.

What you'll bring College degree a plus.  The ideal candidate will have a background in business, finance, accounting, or tax

Knowledge of tax laws, tax concepts and familiarity with form 1040 and schedules

Minimum 3 season of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year required.

Prior tax preparation experience in a tax practice or retail setting required.

PTIN required

Ability/motivation to expand expertise and obtain a tax credential or certification - Intuit offers a program to obtain your EA

Strong customer service skills with ability to empathize and instill confidence

Ability to work within a team to assist in preparation of accurate tax returns in a timely manner

Strong Research skills and the ability to quickly use online resources to find answers

Critical thinking and problem solving

Persistence and determination

Willingness to utilize audio/visual tools to communicate with customers  Comfortable interacting with customers through video, in a professional way that represents the Intuit TurboTax brand well

Friendly and reassuring on camera

Bilingual (English/Spanish) communication skills (written & spoken) a plus

For internal use: tst assoc

How you will lead This is a seasonal position providing assistance to customers both assisting them in preparing their own returns and/or fully preparing customer tax returns

Compiling/preparing tax returns for TurboTax Customers

Gathering/organizing and accurately entering customer data in the federal and state tax returns for review

Communicate directly with the customer as needed

Coordinate customer meetings and follow-up

Communicate updates to credentialed tax experts on assigned customers

Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations

Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries

Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy

Typical Deliverables:

Accurate and complete customer data entered in tax returns for credentialed tax expert review

High quality customer interactions and experiences

Application of defined practices, procedures and company policies to troubleshoot, resolve issues and address routine Tax Support customer questions

Proficient with technology and solid knowledge of computer operations and software.

Utilize and leverage government websites and toolkits to seek out and deliver the right answer to the customer

Document customer interactions

Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes

Keywords: Intuit, Albany , Virtual Experienced Tax Expert I, Other , Albany, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


OTR CDL A TRUCK DRIVERS Up to 1200 weekly - 1000 Sign On Bonus
Description: OTR CDL A TRUCK DRIVERS Up to 1200 weekly 1000 Sign On Bonus Apply Online Below or Call the recruitment team today at 888 900-9685 Elberta is seeking professional
Company: Elberta
Location: Utica
Posted on: 10/22/2020

CDL-A Company OTR and Regional Truck Drivers - Great Pay!
Description: CDL-A Company Solo and Team OTR Regional Truck Drivers - Excellent Pay If you re looking for a company with a competitive pay package, monthly bonus, paid holidays and much more,
Company: Guaranteed Transport Service
Location: Utica
Posted on: 10/22/2020

URGENT: Pet Sitter Wanted - Wanted: A Skillful Pet Sitter/Walker
Description: Job Posting: br Hi there my name is Tim. I am looking to employ a dog sitter available in Utica, New
Company: PetSitter
Location: Utica
Posted on: 10/22/2020


Be a Shipt Shopper, AKA paid grocery pro
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Utica
Posted on: 10/22/2020

Signal Support Systems Specialist
Description: Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support (more...)
Company: Army National Guard
Location: Utica
Posted on: 10/22/2020

Registered Nurse (RN)- Corporate Compliance
Description: Registered Nurse RN - Corporate ComplianceCenters Health Care is actively seeking an experienced Registered Nurse RN to join our Corporate Compliance Team and to assist facilities
Company: Centers for Specialty Care Group
Location: Utica
Posted on: 10/22/2020

Sales Professional - Advertising
Description: Job Description: Join One of the Fastest Growing Privately Held Media Companies in North America. We Are Recognized Year After Year for our Outstanding Growth, Positive Culture and Opportunity. Rated (more...)
Company: Best Version Media
Location: Utica
Posted on: 10/22/2020

Regional CDL Class A Driver -Home Weekly
Description: CDL Class A Driver Regional, Home Weekly CDL Class A Driver Regional, Home Weekly Contact a Recruiter 855 385-7415 or Apply Online Below
Company: Summitt Trucking
Location: Utica
Posted on: 10/22/2020

Grocery Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Utica
Posted on: 10/22/2020

Food Store Shopper and Delivery Driver
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Utica
Posted on: 10/22/2020

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

Albany RSS job feeds