Lead Specialist (Fraud Detection)
Company: KeyBank
Location: Albany
Posted on: January 12, 2021
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Job Description:
Please note that the typical work schedule will be Monday,
Tuesday, Thursday, and Friday 6:30 a.m. - 3:00 p.m. and Saturday
5:30 a.m. - 2:00 p.m. About the JobPerform a variety of complex and
specialized tasks associated with identifying suspected deposit
fraud, counterfeit checks, and other potential fraud related
transactions. Perform detailed examinations on depository
relationships and transactions to confirm or disprove potential
fraud related transactions and related activity. Essential Job
Functions* Perform detailed analysis on depository accounts that
appear to have activity that would support suspicions of deposit
fraud or counterfeit check activity and provide detailed
documentary evidence to support findings. * Take precautionary
measures on accounts and/ or transactions to mitigate risk to
KeyBank and/ or Key Bank clients and provide direction to all lines
of businesses supported by Fraud Services * Communicate information
on deposit fraud suspects to account relationship officers,
corporate investigations, and area management * Document daily
review and analysis of suspect transactions, providing area
management with reports recapping current efforts. * Obtain and
provide detailed documentary evidence to support confirmed fraud
activity. * Maintain ongoing communication with internal and
external clients regarding associated account resolution. * Other
specialized tasks when required. --- Primary focus is on moderate
execution within defined parameters with some expansion to complex
issues based on development. Roles at this level are responsible
for moderate operational and/or administrative work---
Administering moderate procedures, analysis, tasks and reporting
while receiving limited instructions for filing, recording,
processing, servicing, recording, and/or organization of
documentation associated with a product or process--- Reviews and
ensures proper documentation or procedures are used for moderate
activities--- This role covers a combination of staff within the
areas of credit cards, retail banking, small business banking,
consumer lending, mortgage banking, collections, recovery,
origination, or auto finance and cover a broad range of
responsibilities and duties--- Identifies and resolves moderate
issues by following established guidelines. Refers more complex
problems to Senior level or supervisor. May provides service in
relation moderate complex billing inquiries, service requests,
suggestions and complaints from customers--- Individual at this
level is expected to use some independence of thought but to refer
more complex problems to supervisors or other experts. while
contributing to work flow or process change and redesign, and to
form a strong basic understanding of the specific product or
process--- Accountable for regular reporting and analysis
requests--- Typically covers a broad range of responsibilities
rather that focusing on one specific role.--- Recommends and
implements programs to solve routine issues--- Is fully proficient
in duties while working under moderate to limited supervision.---
Other duties as assignedRequired and/or Preferred Qualifications*
Two years banking operations/ branch experience; or equivalent of
education and experience * Proven accuracy and organizational
skills. * Proven ability to manage multiple diverse tasks
simultaneously. * Ability to complete functions within available
timeframes and achieve service level agreements to ensure
regulatory compliance.* Proven written and verbal skills. * Proven
ability to analyze, solve problems, and make decisions effectively
and independently. * Microsoft Office / Windows Experience.*
Experience in Fraud Investigations preferred --- Typically 1-3
years of experience in operations role--- High School Diploma or
GED equivalent. College degree preferred--- Works well with others
in a fully developed work team environment--- Open minded and
adaptable to new ideas in a changing environment--- Excellent
customer service skills--- Proven excellent verbal/written
communication and interpersonal skills--- Demonstrated leadership
skills--- Ability to work under pressure and meet deadlines---
Analytical, research and problem resolution skills--- Proficient in
10-Key, able to perform with a high degree of speed and
accuracy.--- Comfortable navigating multiple computer systems and
applications--- Proficient in Microsoft Office applications---
Intermediate understanding of accounting principles--- Intermediate
understanding of banking policies, procedures, government
regulations--- Intermediate understanding of loan documentation---
Proven ability to handle all monetary/ processing functions
independently--- Moderate knowledge/experience in multiple payment
delivery channels; OLDS, Lockbox, ACH, wires--- Moderate knowledge
of banking policies, procedures and governmental regulations---
Ability to perform moderate scheduled and non-scheduled maintenance
functions--- Proven ability to handle high transaction volumes
accurately--- Ability to meet production goals--- Proven ability to
handle all customer service inquires and diffuse difficult customer
situations independently--- May train or assist in training new
staff--- Ability to work with minimal supervision in decision
making--- Exceptional attention to detail.--- Excellent customer
service skills.FLSA STATUS:KeyCorp is an Equal Opportunity and
Affirmative Action Employer committed to engaging a diverse
workforce and sustaining an inclusive culture. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or veteran status.
Keywords: KeyBank, Albany , Lead Specialist (Fraud Detection), Other , Albany, New York
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