Lead Specialist (Fraud Detection)

Company: KeyBank
Location: Albany
Posted on: January 12, 2021

Job Description:

Please note that the typical work schedule will be Monday, Tuesday, Thursday, and Friday 6:30 a.m. - 3:00 p.m. and Saturday 5:30 a.m. - 2:00 p.m. About the JobPerform a variety of complex and specialized tasks associated with identifying suspected deposit fraud, counterfeit checks, and other potential fraud related transactions. Perform detailed examinations on depository relationships and transactions to confirm or disprove potential fraud related transactions and related activity. Essential Job Functions* Perform detailed analysis on depository accounts that appear to have activity that would support suspicions of deposit fraud or counterfeit check activity and provide detailed documentary evidence to support findings. * Take precautionary measures on accounts and/ or transactions to mitigate risk to KeyBank and/ or Key Bank clients and provide direction to all lines of businesses supported by Fraud Services * Communicate information on deposit fraud suspects to account relationship officers, corporate investigations, and area management * Document daily review and analysis of suspect transactions, providing area management with reports recapping current efforts. * Obtain and provide detailed documentary evidence to support confirmed fraud activity. * Maintain ongoing communication with internal and external clients regarding associated account resolution. * Other specialized tasks when required. --- Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work--- Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process--- Reviews and ensures proper documentation or procedures are used for moderate activities--- This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties--- Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers--- Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process--- Accountable for regular reporting and analysis requests--- Typically covers a broad range of responsibilities rather that focusing on one specific role.--- Recommends and implements programs to solve routine issues--- Is fully proficient in duties while working under moderate to limited supervision.--- Other duties as assignedRequired and/or Preferred Qualifications* Two years banking operations/ branch experience; or equivalent of education and experience * Proven accuracy and organizational skills. * Proven ability to manage multiple diverse tasks simultaneously. * Ability to complete functions within available timeframes and achieve service level agreements to ensure regulatory compliance.* Proven written and verbal skills. * Proven ability to analyze, solve problems, and make decisions effectively and independently. * Microsoft Office / Windows Experience.* Experience in Fraud Investigations preferred --- Typically 1-3 years of experience in operations role--- High School Diploma or GED equivalent. College degree preferred--- Works well with others in a fully developed work team environment--- Open minded and adaptable to new ideas in a changing environment--- Excellent customer service skills--- Proven excellent verbal/written communication and interpersonal skills--- Demonstrated leadership skills--- Ability to work under pressure and meet deadlines--- Analytical, research and problem resolution skills--- Proficient in 10-Key, able to perform with a high degree of speed and accuracy.--- Comfortable navigating multiple computer systems and applications--- Proficient in Microsoft Office applications--- Intermediate understanding of accounting principles--- Intermediate understanding of banking policies, procedures, government regulations--- Intermediate understanding of loan documentation--- Proven ability to handle all monetary/ processing functions independently--- Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires--- Moderate knowledge of banking policies, procedures and governmental regulations--- Ability to perform moderate scheduled and non-scheduled maintenance functions--- Proven ability to handle high transaction volumes accurately--- Ability to meet production goals--- Proven ability to handle all customer service inquires and diffuse difficult customer situations independently--- May train or assist in training new staff--- Ability to work with minimal supervision in decision making--- Exceptional attention to detail.--- Excellent customer service skills.FLSA STATUS:KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Keywords: KeyBank, Albany , Lead Specialist (Fraud Detection), Other , Albany, New York