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Bilingual Spanish Customer Service Representative

Company: Manpower
Location: Albany
Posted on: January 12, 2021

Job Description:

For more than 40 years, our client has partnered with federal, state and local governments to make public health insurance programs run effectively for the individuals and families they serve. They provide complete solutions, making large, complex systems and programs run smoothly. They support communities and reach out to individuals, helping them get the services they need to improve health outcomes.*This role will be remote (work-from-home)*JOB TITLE: Bilingual Spanish Customer Service RepresentativeWhat's in it for you?* Full time hours and long term employment* Significant growth and advancement opportunitiesWhat is the job?Work Hours: Monday - Friday 8:00am - 5:00pmDuration: Temp to PermSalary: $17 per hourPrimary Responsibilities* Provide education to individuals and perform an enrollment, transfer, or complete necessary action items* Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies* Track and document all inquiries using the applicable systems. Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children. * Complete associated tasks according to the established guidelines. * Track and document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics.* Facilitate the fulfillment of caller requests for materials via mail, email, or download.* Transfer/refer consumers to appropriate entities according to the established guidelines.* Escalate calls or issues to the appropriate designated staff for resolution as needed.* Facilitate translation services for non-English speaking callers according to procedures* Attend meetings and trainings as requested and maintains up to date knowledge of all programs and systems. What do you bring?* Fluency in Spanish* Excellent organizational, interpersonal, effective written and oral communication skills* Proficiency in Microsoft Office Applications as Excel, Power Point, and Word* High School Diploma or GED* Ability to perform comfortably in a fast-paced, deadline-oriented work environment* Ability to successfully execute many complex tasks simultaneously* Ability to work as a team member, as well as independentlyWhy Manpower?At Manpower we are dedicated to enriching people's lives with meaningful employment and development opportunities, as we have done for more than 60 years. We care about you and the role of work in your life, and focus on enabling you to achieve your goals in work and in life.Stop your job search and apply today!We love referrals so please share our job with friends and family. Also, don't forget to ask your Recruiter about our FREE College and Professional Training & Development Courses through our MyPath program. Arm yourself with the tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypathLooking forward to working with you soon!

Keywords: Manpower, Albany , Bilingual Spanish Customer Service Representative, Other , Albany, New York

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