Customer Service Representative (Remote)

Company: TalentBridge
Location: Albany
Posted on: January 13, 2021

Job Description:

Our Work from Home Patient Service Representative are responsible for the following services to assist patients and providers in accessing prescriptions.The successful candidate (s) will:* Be responsible for contacting insurance companies on behalf of the physician's office to verify patient benefits.* Take inbound and outbound calls from customers and will ask appropriate questions regarding patient's benefits and complete data entry and or appropriate forms to document patient's benefits coverage.* Work with patients and their healthcare providers to complete enrollment activities.* Coordinate distribution of educational materials answer basic clinical and program inquiries.* Work in a support capacity for the departmentJob Requirements:Job Requirements:* Self-Motivated!* Must be able to work 100% remote.* Must have access to internet.--(laptop and equipment will be provided) * High School diploma or GED* Medical Insurance experience a plus.* Call Center/Customer Service experience * Familiarity of eligibility requirements and general benefits provided by most payers a plus* Ability to provide exceptional customer service to internal and external customers.* Ability to resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.* Ability to communicate effectively both orally and in writing.* Ability to build productive internal/external working relationships.* Ability to proficiently use Microsoft Excel, Outlook, and Word.

Keywords: TalentBridge, Albany , Customer Service Representative (Remote), Other , Albany, New York