Customer Service Representative (Remote)
Company: TalentBridge
Location: Albany
Posted on: January 13, 2021
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Job Description:
Our Work from Home Patient Service Representative are
responsible for the following services to assist patients and
providers in accessing prescriptions.The successful candidate (s)
will:* Be responsible for contacting insurance companies on behalf
of the physician's office to verify patient benefits.* Take inbound
and outbound calls from customers and will ask appropriate
questions regarding patient's benefits and complete data entry and
or appropriate forms to document patient's benefits coverage.* Work
with patients and their healthcare providers to complete enrollment
activities.* Coordinate distribution of educational materials
answer basic clinical and program inquiries.* Work in a support
capacity for the departmentJob Requirements:Job Requirements:*
Self-Motivated!* Must be able to work 100% remote.* Must have
access to internet.--(laptop and equipment will be provided) * High
School diploma or GED* Medical Insurance experience a plus.* Call
Center/Customer Service experience * Familiarity of eligibility
requirements and general benefits provided by most payers a plus*
Ability to provide exceptional customer service to internal and
external customers.* Ability to resolves any customer requests in a
timely and accurate manner; escalates complaints accordingly.*
Ability to communicate effectively both orally and in writing.*
Ability to build productive internal/external working
relationships.* Ability to proficiently use Microsoft Excel,
Outlook, and Word.
Keywords: TalentBridge, Albany , Customer Service Representative (Remote), Other , Albany, New York
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