Help Desk - Direct End Client - HBITS-02-11156

Company: GreyCell Labs, Inc
Location: Albany
Posted on: February 24, 2021

Job Description:

Job Title: Help Desk - HBITS-02-11156 Location: Albany, NY 12204. Duration: Long-term Job Description:

• 36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
• 36 Months experience of reviewing and enforcement of Security compliance policy and procedure.
• 36 months experience documenting/writing training materials.
• 36 Months developing and delivering employee training materials.
• 36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
• 36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.
• 36 Months experience using ITSM service desks or equivalent. ____________________________________________________________________________ Agency: NYS Department of Health Detailed Job Description : This position is for Support of the Health Commerce System to assist in triaging and handling complex application entitlements; escalated manager tickets/calls for 6,000+ DOH staff, 410,000+ external DOH users, and supporting 250+ applications. Max: Kevin:- - provided by Dice

Keywords: GreyCell Labs, Inc, Albany , Help Desk - Direct End Client - HBITS-02-11156, Other , Albany, New York