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Company: Higher Logic
Location: Saratoga Springs
Posted on: June 10, 2021

Job Description:

Company Description

Higher Logic is an industry leader in cloud-based engagement platforms. Our data-driven approach gives organizations an expanded suite of engagement capabilities, including online communities and marketing automation. From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience.

Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions, and stay connected. Everything we do - the tools and features in our software, our services, partnerships, best practices - drives our ultimate goal of making your organization successful.

Job Description

Higher Logic is a cloud-based online community software provider, enabling organizations to increase sales, retention, and member engagement via private social networking, advanced segmentation, and robust collaboration tools. In partnership with our clients, we build amazing online customer experiences.

As a Higher Logic Consultant, you will be responsible for creating strategic plans and management for client-run online community programs and communications platforms.

In this role, you will have the unique opportunity to provide expert perspective, drive best practices and evangelize industry trends while crafting the strategic vision for high-impact customers looking to more deeply connect to customers.


  • Scope and define project management initiatives into milestones and delivery timelines.
  • Drive, advise and expand specialized community and communication strategies in support of client-driven organizational goals.
  • Lead and facilitate team improvement initiatives around optimizing processes and enhancing processional development.
  • Provide expert-level engagement strategy, consistently revising team service delivery based on qualitative and quantitative data.
  • Work with and delegate to teammates in the process of recommending and implementing tactical improvements, including incorporating community into organizational programming, communications strategies, annual conferences and events.
  • Direct the collection and analysis of deep-dive data, making requisite recommendations to stakeholders and executives.
  • Train and mentor colleagues on the Strategic Services team around community, communication and consulting best practices.
  • Seek and collate client feedback to shape online community management practices and product ideation within Higher Logic.


  • Bachelor's degree from a fully accredited college or university or equivalent experience.
  • Five-plus years of experience in software consulting or community management and communication execution.
  • Takes initiative to resolve issues before they are assigned.
  • Strong understanding of Higher Logic's community management and marketing automation tools (preferred, but not required).
  • Self-starter who can learn new tools quickly.
  • Significant industry knowledge or experience in online community or marketing automation.
  • Experience in operations/enablement is a plus.
  • Excellent customer service orientation and troubleshooting abilities.
  • Data-driven-you will give numerous examples of how you have used data to achieve successful outcomes and solve problems.
  • Able to multi-task and meet time-sensitive goals.
  • Excellent product or project management, organization and prioritization skills.
  • Excellent communicator - both verbal and written - and understands the communication psychology behind every email, phone call, letter and piece of content you produce.

What you'll earn:

  • Competitive compensation.
  • Comprehensive health benefits package.
  • 401(k) plan with employer match.
  • Healthcare and dependent-care flexible spending account.
  • Company short-term and long-term disability insurance.
  • Company culture that recognizes its employees.
  • Room for growth and development and management that cares about your professional growth and will help you achieve your goals.
  • Significant advancement opportunities for outstanding performers.

EEO Disclosure

Higher Logic is committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Higher Logic is committed to ensuring that its application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing

Keywords: Higher Logic, Albany , Consultant, Other , Saratoga Springs, New York

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