Professional, CRM Admin
Company: MVP Health Care
Location: Albany
Posted on: June 11, 2021
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Job Description:
Professional, CRM Admin
Headquarters Office, 625 State Street, Schenectady, New York,
United States of America
Monday, April 26, 2021
Be a part of the transformation at MVP Health Care®. MVP Health
Care is a nationally-recognized, regional not-for-profit health
insurer. We care for more than 700,000 members across New York and
Vermont and are powered by the ideas andenergy of more than 1,700
employees.We employ talented people with diverse backgrounds and
experience-tech people, numbers people, even people people-to make
health insurance more convenient, more supportive, and more
personal. If you're ready to join a thriving, mission-driven
company where you can create your own opportunities-it's time to
make a healthy career move to MVP.
Full-Time, Exempt
Description:
This role is for someone who has a complete and extensive
understanding of the Dynamics 365 platform. The role will leverage
this knowledge when solving business process issues and
implementing new business areas to the platform.
This role will work closely with all departments implementing and
ensuring the CRM tool-set works effectively across teams while
maximizing efficiency and capitalizing on the full features and
benefits of the Dynamics platform. Participate in planning,
organizing and management of all CRM applications projects to
ensure effective operations. Monitor CRM processes, resolving
issues that arise in the execution of campaigns & workflows.
Identify areas for improvement and develop technical improvement
plans. Work with IT partners to design, configure, test and deploy
changes to CRM database entities, fields, screens, forms,
workflows, reports and dashboards. Design, develop and implement
key reports using available BI tools. Assist Marketing and
Communications in analysis and reporting of campaign effectiveness
including traffic, acquisition, conversion, retention, and revenue.
Extensive work in the Customer Service & Omnichannel/Multi-session
modules of the Dynamics 365 Platform. Staying informed on current
as well as new and emerging Microsoft Dynamics CRM features,
roadmaps, and releases. Maintaining the system security including
sharing rules and security levels. Document processes, workflows,
and field maps. Assist end users with day-to-day questions,
problems, and issues. Assist trainers or business partners with
end-user training, including the creation of user documentation and
training materials.
POSITION QUALIFICATIONS
Minimum Education:
Bachelor's Degree or equivalent job experience in the Dynamics
industry.
Minimum Experience:
3 years' experience with Microsoft Dynamics 365 platform in an
administrator, consultant, developer or architect role. Experience
includes managing CRM technology projects, including gathering and
documenting business requirements, designing and configuring forms,
developing workflows, reports and dashboards, and troubleshooting
application bugs. Complete understanding of the Microsoft Dynamics
platform, data structure and best practices in system
architecture.
Desirable Experience:
5+ years supporting a large Microsoft Dynamics CRM environment.
D365 Unified Interface / v9+ in an online environment
Power Automate experience, Canvas App & Flow
Past D365 Customer Service implementations
Microsoft Dynamics CRM certifications
Understanding of health care insurance industry
Required Skills:
Superior communication skills both written and verbal
Interpersonal skills and ability to work with all levels of the
organization
Ability to manage multiple assignments simultaneously with a high
level of autonomy and independence
Strong leadership skills with ability to function tactically with
business areas but is also comfortable with senior level
presentations
Flexibility and adaptable personality to handle shifting needs,
evolving priorities and urgent situations that arise
Detail orientation with strong organizational skills
Ability to learn and apply new concepts quickly
Ability to meet tight deadlines
Ability to formulate and express ideas clearly and effectively in
verbal and written presentations
Ability to collaborate across teams with strong interpersonal
skills
Ability to tolerate stress
#LI-REMOTE
#LI-Jc1
MVP Health Care is an Affirmative Action/ Equal Opportunity
Employer (PDF). We recruit, employ, train, compensate, and
promote without regard to race, religion, creed, color, national
origin, age, gender, sexual orientation, marital status,
disability, genetic information, veteran status, or any other
basis, e.g., Pay Transparency (PDF), protected by applicable
federal, state or local law. Any person with a disability needing
special accommodations to the application process, please contact
Human Resources at hr@mvphealthcare.com .
Other details
Apply Now
Keywords: MVP Health Care, Albany , Professional, CRM Admin, Other , Albany, New York
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