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Patient Services Specialist

Company: A.O. Fox
Location: Oneonta
Posted on: June 12, 2021

Job Description:

A.O. Fox Memorial Hospital is dedicated to recruiting talented professionals to provide the primary and specialty care needed in our community.# Fox will harness information technology and provide facilities that will optimize clinical outcomes and patient experience. Patient Services Specialist Job Summary: The PSS welcomes, greets, interviews patients and/or representatives in person or over the telephone to ensure their initial experience with Fox hospital is exceptional; the PSS will also obtain the required demographical and insurance information to ensure proper billing/reimbursement to the hospital.# Secure required signatures from patients and/or representatives to protect hospital#s interests. Provides excellent patient experience for guests with a high level of professionalism. Job Qualifications: Education: High School Diploma/Equivalent required, Associates degree in Business, Healthcare, or related field preferred. Experience: Three years of customer service experience or equivalent. Knowledge/Skills/Abilities: Excellent communication skills, ability to remain positive in any situation, knowledge of PC#s w/proficient keyboard skills, , positive and friendly manner, good spelling, written and oral communication skills. Must be self-motivated and work under little or no supervision. Physical Requirements: Generally sedentary. Must be able to move around facility and to other facilities for cross coverage, hospital meetings, etc. Position requires bending and sitting. Must be able to lift up to 10 lbs. Ability to handle high volume in a fast-paced environment. Essential Functions: Demonstrates an understanding of the AIDET model and displays AIDET principals through their interactions with others. Greets patients and others in a welcoming manner and ensures that they understand the registration process. Ensures a timely registration process for all patients. Knowledge and ability to provide coverage for all areas within the Registration Department including all shifts in the ED (24/7) when needed. Secure required signatures from patients and/or representatives to protect hospital#s interests. Educate patients of their financial obligations and refer cases for financial counseling. Answer multi line telephones and direct to appropriate area. Bed Access # Transfer patients to applicable care beds upon request. Secure payment for services and balance cash drawer. Provide Switchboard Coverage for lunch/breaks. Directs and escorts visitors to proper room(s). Completes ED Log sheet of all patients who present to the ED (Name, Area, Tele#, Age, Sex, Acct# # MR#, In Time, Out Time, MD/PA, Mode of Arrival, Chief Complaint, Discharge Diagnosis, Discharge Code, F/U Doctor Information). Contact internal and external specialist/hospitals at the request of medical staff. Fax and/or email patient charts to primary physician and/or referring doctor upon request. Complete/Update Physician #On Call Schedule# daily and distribute to medical staff. Provide excellent experience for all patients and visitors. Maintain high level of professionalism in all interactions with patients, visitors, and co-workers. Benefits: Medical, dental, # vision insurance Free membership to BurnAlong (Online Wellness Platform) Company paid life insurance Supplemental whole or term life insurance Supplemental accident insurance Fully funded 401K retirement plan with immediate vesting and an option to contribute individually Paid time off Paid holidays Paid sick leave Shift differentials and weekend bonus Full service cafeteria/cyber caf# with discount and payroll deduction option Full service pharmacy at FoxCare with payroll deduction option for copays Tuition reimbursement Onsite employee wellness with free Immunizations/vaccinations, wellness education, and ergonomics consulting/recommendations Teledoc with no copay with insurance enrollment Adoption allowance Legal assistance and identity theft protection programs Pet insurance

Keywords: A.O. Fox, Albany , Patient Services Specialist, Other , Oneonta, New York

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