Provide active support to the respective Business units of
Deutsche Bank Netherlands on the New Client Adoption (NCA) process.
This includes execution of the Global and Local KYC requirements
and to facilitate services on processes that are complex, variable
in nature, requires high level of accuracy and could be
time-dependent. This all requires contact with key stakeholders
internally as well as our client basis with the overall goal to
ensure compliance with the KYC standards.
The primary focus of the NCA SME is to provide
subject-matter-expertise support towards the NCA Team head and the
NCA team on all knowledge elements of DB's KYC framework. The NCA
SME has around 2+ years of experience within KYC subject-matter
expertise activities and has a very extensive understanding of DB's
Global and Local KYC Framework (Policy & Key-Operating
In practice, this means the NCA SME share their knowledge
pro-actively by educating new staff on the KYC Key Operating
Standard and KYC artefacts, such as the local addendum which
includes local law requirements. Moreover, knowledge sharing is
provided to existing staff on new requirements, changing content or
on those topics which require improvement. The elements on room for
improvement are identified and determined by NCA SME through
collecting information and feedback from Quality Control (QC),
Quality Assurance (QA), Global KYC training team and neutral
assessments performed by AFC. Due to the extensive knowledge of the
KYC framework, the NCA SME does also act as a first point of
escalation towards NCA KYC analysts on KYC content matters. Within
this context, the NCA SME do play an important role within the KYC
knowledge process to assess and monitor whether NCA KYC analysts
can work independently within Quality Control process.
In addition, NCA SME's are actively working on and owning the
development of NCA KYC content. The NCA SME provide pro-active
support to global stakeholders on development of NCA KYC
documentation by sharing their experiences on what works well and
what KYC content is not clear enough (yet). The skills and
knowledge of NCA SME are also actively used within local and global
NCA projects. Moreover, active support is provided towards
regulatory tracks and controls, such as preparation and monitoring
of internal or external (regulatory) NCA audits.
Due to the wide variety of activities, NCA SME do maintain
frequent contact with all relevant stakeholders within the KYC
end-to-end process, which includes and is not limited to CLM,
Business, AFC and QA, Global NCA teams (policy, process,
A NCA SME within the NCA team is crucial to ensure compliance
with KYC standards and to safeguard that these are applied in an
adequate and consistent manner by the entire team.
Supporting and coordinating the AML/KYC training program to
ensure that all staff of the NCA team is able to recognize
operations that may be related to money laundering or terrorist
financing. To ensure all NCA team members has an in-depth
understanding of the DB KYC framework and educating the NCA team on
this. This entails KYC policies, standards, desk-top procedures and
Cooperate with both local and international stakeholders to
ensure that NCA standards are applied in a consistent an adequate
manner by all NCA analysts.
Ensure local stricter regulatory requirements are identified and
implemented into the KYC process.
Take lead and ensure appropriate follow up on 1st Line of
Defence and 2nd Line of Defence QA programs.
Ensure (operational) delivery across product and business lines
against agreed SLAs. KRIs and/or KPIs by processing transactions,
events or data.
Liaise with other onshore/nearshore/farshore functions along the
process chain to ensure effective and seamless end-to-end delivery
Manage (internal) client relationships to ensure an ongoing
dialogue around service level agreements, product development,
service improvement and the timely resolution of issues by
responding to queries from clients promptly.
Identify change needs, assessing the impact of the change,
capturing and documenting requirements and ensure that those
requirements are delivered by IT.
Highlight and escalate operational, regulatory and other risks
to management or risk functions.
Assisting with execution of internal and external (regulatory)
audits, escalations, and investigations on KYC issues, where
Supports the NCA team with the QC process and on the
certification process of uncertified checkers.
Has developed specialized skills or is multi-skilled
Completes work with a limited degree of supervision
Act as a mentor for colleagues with less experience
Prioritizes, organizes and makes decisions related to own work
which impacts other teams
Takes a broad perspective to problems and is able to find
solutions for complex issues.
Education, knowledge and working experience
Preferably, Bachelor degree
3-5 years of working experience within financial industry
Preferably, in-depth (KYC) knowledge and experience with
Fluent in Dutch and English language
Strong organizational and analytical skills.
Knowledge of various financial products and instruments.
Ability to work with strict deadlines to satisfy our clients
with appropriate decision making skills
Strong verbal and written communication skills and ability to
relate to different type of people in different environments.
Strong interpersonal skills to enable the building of strong,
open dialogue-based relationships with relevant stakeholders.
Discipline (well-organised, structured way of working)
- Working under pressure
Our values define the working environment we strive to create -
diverse, supportive and welcoming of different views. We embrace a
culture reflecting a variety of perspectives, insights and
backgrounds to drive innovation. We build talented and diverse
teams to drive business results and encourage our people to develop
to their full potential. Talk to us about flexible work
arrangements and other initiatives we offer.
We promote good working relationships and encourage high
standards of conduct and work performance. We welcome applications
from talented people from all cultures, countries, races, genders,
sexual orientations, disabilities, beliefs and generations and are
committed to providing a working environment free from harassment,
discrimination and retaliation.
Click here to find out more about our diversity and inclusion
policy and initiatives.