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X-ray Field Service Technician

Company: JBT Corporation
Location: Kingston
Posted on: June 12, 2021

Job Description:


JBT is a diverse, global company with many needs for international management talent and great opportunities for experienced graduates. Our businesses are worldwide and opportunities are broad in scope.

Start your career with us.

Being a global company allows us to present you with a number of career opportunities. JBT is one of the largest solutions providers to the global food processing industry. The largest food processors within the fruit, vegetable, meat, poultry, seafood and bakery industries are among our customers.

Provides hands on or oversight of the repair, maintenance, installation and operation of JBT X-ray equipment in the field. Provides information and promotes JBT products that will benefit customer's operations.

Embraces the Lean Enterprise strategy and adheres to all safety policies.


Essential Duties and Percent of Time Spent:

Performs or oversees installation of all equipment at customer's site according to the sales order, including operation, maintenance and sanitation training, often unassisted. Oversees sub-contractors (electrical, mechanical, welders, fabricators) as required. Completes required documentation in an accurate and timely manner.


Troubleshoots and resolves application-related issues/problems in customers' facilities. Contacts other resources as needed to resolve issue/problem. Inspects equipment and generates documentation.


Performs repairs to X-ray equipment as necessary. Maintains and secures tools, equipment, test devices, mobile devices and assigned service vehicle.


Trains customers in proper machine maintenance and operation of the entire X-ray product line. Creates training aids for customers and fellow employees. Documents findings that improve quality and/or efficiency.


Follows-up with customers on all open issues. Schedules courtesy visits with customers. Communicates opportunities to X-ray PLM. Works on process improvements with X-ray dept. Reviews and maintains daily e-mail correspondence including field schedule updates.


Enters daily notes in CRM (Customer Relationship Management) software. Enters time and activities into CRM software. Fills out bimonthly expense reports and time logs. Arranges travel, accommodations and contacts. Creates documentation as needed to share with fellow employees.

5 %

Supports customers, engineering and internal sales staff on issues involving all X-ray products. Provides assistance to the Equipment Support Specialist through documentation and by answering questions on problem solving of issues/problems.

5 %

Conducts live equipment demonstrations. Assists at trade shows and demonstrate equipment features and benefits.

5 %

Occasional Responsibilities:

Performs other duties as assigned. Takes training courses as required to stay current with new technology and OSHA safety standards.


Knowledge and Skills:

Minimum Associates Degree or equivalent industry experience.

Advanced knowledge of X-ray, C++/C#, electrical controls and industrial communication networks. C++/C# knowledge should include programming skills for troubleshooting.

Ability to read and understand electrical and pneumatic schematics.

Extensive knowledge of AC/DC voltage systems, both single and 3 phase systems.

Strong mechanical aptitude with demonstrated ability to troubleshoot and repair mechanical equipment and electrical controls.

Above average computer skills including Microsoft Office software + Salesforce (CRM) software.

Ability to upload and down load programs.

Valid driver's license and clean driving record.

Effective communicator in writing and orally.

Customer friendly personality.

Ability to perform duties independently, reliably, and with minimal supervision.

Willingness and ability to travel up to 60% of the time, primarily domestically.


Extensive experience with C++/C#

Solid technical and commercial experience, preferably in the x-ray food processing industry.

Work Environment: Time is split between travel, customer facililities, and manufacturing environments.

Physical Demands: While performing the duties of this job is regularly required to sit, stand, and walk. Uses hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities include close vision, distance vision, color vision, and ability to adjust focus.


JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes medical, dental and vision coverage and 401(k) plan with company match.


It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to

You may also call 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.

Keywords: JBT Corporation, Albany , X-ray Field Service Technician, Other , Kingston, New York

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